IT Support Specialist

Strive Solutions; Casa Grande (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Strive Solutions is seeking a Technical Coordinator I to support and optimize IT systems powering software solutions. You will coordinate technical activities, manage service tickets, and assist with configuration, testing, and deployment of enhancements and upgrades.

The role requires strong technical aptitude, problem-solving skills, and the ability to collaborate with developers, analysts, and business stakeholders to ensure reliable and timely delivery of system improvements.

Qualifications

• Strong technical ability to troubleshoot and support IT systems.
• Experience with ticketing/work tracking systems.
• Ability to collaborate across teams and document processes.

Responsibilities

• Coordinate technical work across teams.
• Manage ticket workflows, triage issues, and support troubleshooting.
• Assist with system configuration, testing, and deployment activities.
• Collaborate with developers, analysts, and business stakeholders.
• Document processes and support smooth release delivery.
• Identify and resolve software/system problems.

Skills

Technical aptitude

Troubleshooting IT systems

Ticketing/work tracking

Communication & documentation

Job description

Technical Coordinator I to support and optimize IT systems powering software solutions. Coordinate technical activities, manage and track service tickets, and assist with system configuration, testing, and deployment of enhancements and upgrades.

Key Responsibilities Include

• Coordinate and facilitate technical work across teams
• Manage ticket workflows, triage issues, and support troubleshooting
• Assist with system configuration, testing, and deployment activities
• Collaborate with developers, analysts, and business stakeholders
• Document processes and support smooth release delivery
• Contribute to identifying and resolving software/system problems

Qualifications and skills:

Strong technical aptitude, ability to troubleshoot and support IT systems, proficiency with ticketing/work tracking, and clear communication/documentation skills. Ability to collaborate across roles and support reliable delivery of system improvements.