Associate Support Analyst

VALCE T@lent Solutions; United States; Remote; USD 21,000 - 39,000; Full time

Job summary

VALCE T@lent Solutions is seeking a customer-focused technical support specialist to assist clients with IT issues and guide them to solutions.

You will document cases, collaborate with teammates, and provide a positive support experience while learning in a technical environment. A basic IT background and strong communication are required; familiarity with ticketing systems and cloud apps is a plus.

Qualifications

• Basic knowledge of IT or technical support.
• Software troubleshooting or system configuration basics.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and eagerness to learn in a technical environment.

Responsibilities

• Troubleshoot technical issues for customers.
• Document support cases and resolutions.
• Collaborate with experienced team members.
• Provide guidance and maintain a positive support experience.

Skills

Basic IT knowledge

Technical support basics

Communication skills

Problem-solving

Customer-oriented mindset

Willingness to learn

Education

Degree in IT or related field

Tools

Ticketing systems

Networking basics

Cloud applications

Operating systems basics

Job description

Responsibilities

• Troubleshoot technical issues for customers
• Document support cases and resolutions
• Collaborate with experienced team members
• Provide guidance and maintain a positive support experience

Requirements

• Basic knowledge of IT or technical support
• Software troubleshooting or system configuration basics
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Eagerness to learn in a technical environment

Preferred Qualifications

• Experience in customer service or technical support
• Familiarity with ticketing systems
• Exposure to networking, cloud applications, or operating systems
• Degree in IT, Computer Science, or related field