IT Support Specialist

Manufacturing Inc; Town of Brookfield (WI); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Health insurance

Incentive bonus

Consistent work schedule

Job summary

A manufacturing company is seeking an experienced IT Support Specialist to manage IT infrastructure and provide technical support at their Brookfield, WI location. The ideal candidate will have 2+ years of IT support experience, including strong troubleshooting skills in Windows and network fundamentals. The position offers a competitive hourly wage of $25-$29 and benefits such as health insurance and an incentive bonus. The role requires hands-on involvement, contributing to important projects and operational tasks.

Qualifications

• Minimum 2 years of experience in IT Support or Desktop Support.
• Certification in A+ is mandatory.
• Experience in a regulated manufacturing environment is a strong plus.

Responsibilities

• Provide Tier 1/Tier 2 technical support for hardware and software issues.
• Analyze business requirements and evaluate IT systems.
• Conduct data analysis to optimize systems.
• Support IT security monitoring and incident response.

Skills

Technical proficiency in Windows/Linux and MS Office/365

Problem-solving skills

Interpersonal and communication skills

Education

A+ Certification

Job description

The IT Support Specialist is a critical, hands‑on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location. This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high‑stakes tasks like building pumps for aircraft components. The ideal candidate will have at least two years of experience and be dedicated to technical excellence, security, and supporting our digital transformation initiatives.

What's In It For You?

• Diverse and Impactful Work: Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing (e.g., building aircraft pumps).
• Skill Development: Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts.
• Work‑Life Balance: Enjoy a consistent Monday - Friday, 8:00 AM - 5:00 PM schedule.
• Comprehensive Compensation: Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus.

Responsibilities Include (2+ Years Experience Required)

• Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues.
• Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance.
• Conduct data analysis to support system optimization and efficiency initiatives.
• Assist with system upgrades, patches, and configuration changes across the IT environment.
• Support initiatives related to the company's Digital Transformation roadmap.
• Document IT processes, procedures, and create comprehensive user guides.
• Collaborate effectively with cross‑functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions.
• Assist with IT security monitoring and incident response activities.
• Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations.
• Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus.

Skills and Qualifications

• Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role.
• Certification: MUST have an A+ Certification.
• Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments.
• Excellent diagnostic and problem‑solving skills with the ability to manage multiple priorities effectively.
• Strong interpersonal and communication skills to provide clear, patient, and effective support to non‑technical users.
• Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment).

Compensation and Benefits

Pay Rate: The expected hourly wage is $25‑$29/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.

Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).

Apply Now. Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.