IT Support Technician

Confidential Jobs; Las Vegas (NV); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and holidays

Certification reimbursement

Company-issued equipment

Job summary

Confidential Jobs is seeking an IT Service Desk Technician to join the on-site IT team in Las Vegas, NV. The role centers on end-user support across warehouse operations, with emphasis on Azure/Entra ID, AD, and firewall/network basics to minimize downtime.

The candidate will handle desktop, printer, and device provisioning, while coordinating with network engineers for site changes and rollouts. Strong on-site independence and communication skills are essential.

Qualifications

• 2+ years in IT service desk, help desk, or desktop support.
• Hands-on firewall management (FortiGate, Palo Alto, SonicWall or similar).
• Working knowledge of managed switches, VLANs, and wireless troubleshooting.
• Proficiency with Microsoft Azure administration – VMs, resource groups, subscriptions.
• Experience with Entra ID (Azure AD) – user mgmt, group policies, conditional access.
• Strong Active Directory knowledge – provisioning, groups, OU structure.
• Windows 10/11 desktop support and imaging/deployment.
• Able to work on-site independently in a warehouse environment.
• Strong communication; translate tech to non-tech users.
• Valid driver's license and reliable transportation.

Responsibilities

• Serve as first point of contact for IT support via phone, email, ticketing, walk-up.
• Diagnose and resolve hardware, software, and connectivity issues.
• Provision and maintain desktops, laptops, mobile devices, printers.
• Manage equipment inventory and lifecycle documentation.
• Support voice-picking devices and WMS client software.
• Escalate complex issues to senior staff or vendors.
• Assist with firewall configuration and network switches.
• Monitor Wi-Fi and VLAN tasks; assist with network segmentation.
• Coordinate with engineers on changes and site expansions.
• Document procedures in the IT knowledge base.

Skills

IT support 2+ yrs

Firewall management

Networking switches

Azure administration

Entra ID

Active Directory

Windows 10/11 support

On-site work

Communication skills

Driver's license

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft SC-900

Microsoft AZ-900

MS-900

Tools

FortiGate

Aruba

Cisco

Microsoft Intune

AD360/ADManager Plus

Job description

We are seeking a skilled and motivated IT Service Desk Technician to join our on-site Information Technology team supporting warehouse and distribution center operations. This role is the primary point of contact for all end-user technology needs across the facility and requires a hands‑on professional capable of delivering responsive, high-quality support in a fast‑paced operational environment. This position is an on-site role located in Las Vegas, NV.

The ideal candidate will bring proven experience in desktop support, network infrastructure, and Microsoft cloud technologies including Azure and Entra ID, combined with the ability to troubleshoot and resolve issues efficiently to minimize downtime and keep operations running smoothly.

KEY RESPONSIBILITIES

• Serve as the first point of contact for all IT support requests via phone, email, ticketing system, and walk‑up
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates
• Provision, configure, and maintain desktop computers, laptops, mobile devices (including Zebra handhelds), printers, and peripherals
• Manage and track equipment inventory, including issuance, return, and lifecycle documentation
• Support voice‑picking devices and warehouse management system (WMS) client software as needed
• Escalate complex issues to senior IT staff or vendors with proper documentation

Network & Infrastructure Support

• Assist with configuration, monitoring, and basic troubleshooting of firewall appliances (e.g., FortiGate) and network switches (e.g., Aruba, Cisco)
• Support wireless access point (AP) management and Wi‑Fi signal troubleshooting across warehouse floor environments
• Perform VLAN awareness tasks and assist with network segmentation documentation
• Coordinate with network engineers on infrastructure changes, upgrades, and site expansions
• Monitor network alerts and assist with incident response for connectivity outages
• Manage user identities, access policies, and conditional access in Microsoft Entra ID (formerly Azure Active Directory)
• Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
• Assist with MDM policy enforcement via Microsoft Intune or similar platforms
• Manage on‑premises Active Directory users, groups, and OUs using delegated access tools (ADManager Plus / AD360)
• Apply Windows updates, patches, and software deployments via endpoint management platforms

Facility & Operational IT Support

• Maintain IT equipment rooms, server closets, and infrastructure at the facility in a clean and organized state
• Support label printers (Zebra ZPL), print servers, and print queue management
• Coordinate with vendors and third‑party service providers for hardware repairs, replacements, and on‑site visits
• Participate in new site readiness, system rollouts, and hardware refresh projects
• Document procedures, configurations, and resolutions in the IT knowledge base

REQUIRED QUALIFICATIONS

• 2+ years of experience in an IT Service Desk, help desk, or desktop support role
• Hands‑on experience with firewall management and configuration (FortiGate, Palo Alto, SonicWall, or similar)
• Working knowledge of managed network switches, VLANs, and wireless infrastructure troubleshooting
• Proficiency with Microsoft Azure administration – virtual machines, resource groups, subscriptions
• Experience with Microsoft Entra ID (Azure Active Directory) – user management, group policies, conditional access
• Solid understanding of Active Directory – user provisioning, group management, OU structure
• Experience with Windows 10/11 desktop support and imaging/deployment
• Ability to work independently on‑site with minimal supervision in a warehouse or distribution center environment
• Strong verbal and written communication skills; able to convey technical information to non‑technical users
• Valid driver's license and reliable transportation

PREFERRED QUALIFICATIONS

• Industry certifications: CompTIA A+, Network+, Security+; Microsoft SC-900, AZ-900, MS-900; or equivalent
• Experience with MDM platforms such as ManageEngine Mobile Device Manager Plus, SOTI MobiControl, or Microsoft Intune
• Familiarity with warehouse technology including Zebra mobile computers, handheld scanners, and voice‑picking solutions (AccuSpeech, Vocollect)
• Experience supporting WMS (Warehouse Management System) client software and barcode/label printing environments
• Knowledge of FortiGate firewall policies, SD‑WAN, and Aruba switch/VSX configurations
• Exposure to structured cabling, rack and stack, and patch panel management
• Experience with ITSM ticketing platforms (ServiceNow, Freshservice, Zoho Service Desk cloud, or similar)
• Familiarity with ManageEngine AD360 or ADManager Plus for delegated AD administration

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• On‑site position at a warehouse or distribution center facility;
• May require walking warehouse floors to support devices, access points, and end‑users across large facility spaces
• Ability to lift up to 35 lbs for equipment handling and installation tasks
• Exposure to warehouse conditions including ambient noise, temperature variation, and industrial equipment
• Flexibility to work occasional evenings, weekends, or on‑call rotations during peak operational periods or critical incidents

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience and qualifications
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and company holidays
• Professional development and certification reimbursement program
• Company‑issued equipment and tools

Notice to all applicants

The Company is a drug‑free workplace. Alcohol and drug misuse poses a threat to the health and safety of the Company employees and to the security of the company's equipment and facilities. For these reasons, the Company is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.