IT Support Specialist

Stuart Co.; BLOOMINGTON (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the housing sector, StuartCo, seeks a full-time IT Support Specialist in Bloomington, MN. This role involves providing comprehensive technical support to a diverse array of users, ensuring systems are reliably maintained and responsive to user needs. The ideal candidate will have strong analytical skills, necessary technical certifications, and the ability to work independently in a dynamic environment. Opportunities for professional growth and a suite of benefits including health insurance and generous PTO make this position attractive for tech professionals.

Benefits

Health insurance

401(K)

Generous PTO accruals

9 Paid Holidays

Qualifications

• Required A+ and MCP certification with experience in Atera and Office 365 preferred.
• Proficiency in managing Windows Server and Active Directory.
• Understanding of TCP/IP networking and experience with remote support tools.

Responsibilities

• Provide technical support to 200 end users across desktop and mobile.
• Administer and troubleshoot Windows 11 and Microsoft 365 applications.
• Install and maintain network equipment and document support activities.

Skills

Analytical skills

Problem-solving

Communication

Education

A+ certification

MCP certification

Tools

Atera

Microsoft 365

Windows Server 2019

Job description

Description

StuartCo, founded in 1970, represents a diverse array of market-rate and affordable apartment and townhome options in popular urban and suburban locations. We also offer student housing and senior housing campuses.

StuartCo is focused on building a workforce that is diverse and inclusive. If you’re excited about this role but do not meet all the qualifications listed above, we encourage you to apply. We review all applications.

StuartCo Corporate Office is looking for a full-time IT Support Specialist to join the team in Bloomington, MN. The IT Support Specialist performs initial triage and resolution of incidents reported by end users. This individual responds to telephone calls, emails, and online requests for technical support for end users on a variety of issues. As a primary point of contact for client and vendor technical support, the IT Support Specialist plays a critical role in shaping the company's image and ensuring consistent, high-quality service delivery.

Working Hours/Location

Typically, FT40, Monday - Friday, 8:00 AM - 4:30 PM, with a scheduled lunch period. You may be requested to attend meetings or participate in other functions/activities before or after a regular workday and/or on weekends.The general working location will be the StuartCo Corporate office, located at 1000 West 80th St, Bloomington, MN 55420.

Benefits: Health, Flexible Spending Account, Dental, Vision, Life, ADD, LTD, STD, Critical Illness, Accident, and 401(K).

9 Paid Holidays

Generous PTO accruals

https://www.stuartco.com/benefits/

Job Responsibilities and Duties:

Essential Responsibilities

• Provide technical support to approximately 200 end users across desktop and mobile platforms.
• Administer and troubleshoot Windows 11 desktops and Microsoft 365 applications.
• Install and maintain network equipment, including routers, wireless access points, and network printers.
• Track tickets and project status using Atera Helpdesk software.
• Set up and manage smartphones, tablets, and remote access tools.
• Diagnose and remediate issues related to malware, system performance, and software conflicts.
• Manage user accounts in Active Directory and Exchange 365.
• Document support activities and maintain accurate logs of technical issues and solutions.
• Evaluate and install patches/upgrades and resolve software-related problems, maintaining data integrity and security.

Job StandardsTechnical Skills & Certifications

• A+ and MCP certification required; Atera and Office 365 experience preferred.
• Proficiency in Windows Server 2019, Active Directory, and Microsoft 365.
• Understanding of TCP/IP networking, firewalls, VPNs, and routing concepts.
• Experience with remote support tools such as Atera, VNC, or MDM platforms.
• Knowledge of desktop system imaging technologies and experience in their use.
• Experience troubleshooting hardware and system performance, and remedying at the component level and or replacement.

Soft Skills & Professional Traits

• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Proven capacity to maintain confidentiality and adhere to organizational policies.
• Excellent interpersonal skills with the ability to support a diverse user base.
• Ability to learn quickly and be open to constant learning; explore new ideas and welcome a variety of challenging assignments.

Job Functions effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

StuartCo is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.