IT Support Pro: Remote & Onsite Networking Specialist

Wet Willie's; Arlington Heights (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Wet Willie's in Arlington Heights, IL is seeking an IT Support Specialist to provide remote and on-site help desk services for client networks of varying sizes. You will troubleshoot WAN/LAN, servers, and user workstations, delivering reliable, friendly support.

The role emphasizes Microsoft products, networking fundamentals, and excellent customer service, with a preference for MCP or CCNA certifications. You will document issues in internal systems and work with teammates to resolve problems

Qualifications

• High School diploma or GED; some college preferred.
• At least 3 years of experience in the IT services field.
• Strong understanding of Microsoft products and small business tech.
• CCNA or MCP certification preferred.

Responsibilities

• Provide remote and onsite IT support for client networks.
• Troubleshoot WAN/LAN, servers and user workstations.
• Deliver excellent customer service onsite and over the phone.
• Input complete notes in internal systems and manage time effectively.

Skills

Microsoft products

Networking fundamentals

Customer service

Education

High School diploma or GED

Tools

Microsoft Certified Professional

Cisco CCNA

Job description

Wet Willie's in Arlington Heights, IL is seeking an IT Support Specialist to provide remote and on-site help desk services for client networks of varying sizes. You will troubleshoot WAN/LAN, servers, and user workstations, delivering reliable, friendly support.

The role emphasizes Microsoft products, networking fundamentals, and excellent customer service, with a preference for MCP or CCNA certifications. You will document issues in internal systems and work with teammates to resolve problems