IT Support Specialist

TEKsystems; Alabama; On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off (PTO)

Job summary

TEKsystems seeks an IT Support professional in Opelika, AL for a contract-to-hire role providing a mix of Level 1 and 2 end-user support. The candidate resolves password and access issues, supports desktops, laptops, printers, and networked devices, and delivers timely hardware/software troubleshooting with strong customer service.

Preferred skills include handling multiple requests, communication across all levels, and a proactive approach to learning new technologies within a collaborative

Qualifications

• Desktop and end-user technical support experience.
• Strong troubleshooting across hardware, software, and OS.
• Experience with user accounts, permissions, and access management.
• Ability to manage multiple requests in a fast-paced environment.
• Excellent customer service and interpersonal communication.
• Comfort working with employees at all levels, including leadership.
• Self-motivated, adaptable and eager to learn new technologies.

Responsibilities

• Provide first and second-level technical support for end users.
• Troubleshoot password, account access, and permission issues.
• Support desktops, laptops, printers, and networked devices.
• Diagnose and resolve hardware and software issues promptly.
• Manage and resolve support tickets with strong customer service.
• Escalate complex issues when needed and follow through to resolution.
• Assist with small IT projects and operational improvements.
• Collaborate with team and stakeholders for effective support.
• Participate in ongoing training and stay current with technologies.
• Provide on-site technical support across IT needs.

Skills

Desktop support

End-user support

Troubleshooting

Account access

Multi-tasking

Customer service

Communication

Learning mindset

Job description

Job Description

Help Desk / IT Support Specialist

Position Summary

We are seeking an IT Support professional to provide a combination of Level 1 and Level 2 technical support. This role is primarily focused on resolving end-user issues, delivering exceptional customer service, and supporting a variety of hardware, software, and access-related requests. The ideal candidate is a proactive problem solver with strong communication skills and a desire to continuously learn and grow within an IT organization.

Key Responsibilities

• Provide first and second-level technical support for end users.
• Troubleshoot and resolve password, account access, and permission-related issues.
• Support desktops, laptops, printers, network-connected devices, and other workplace technology.
• Diagnose and resolve hardware and software issues in a timely manner.
• Manage and resolve support tickets while maintaining excellent customer service.
• Escalate complex issues when necessary and follow through to resolution.
• Assist with small-scale IT projects and operational improvement initiatives.
• Collaborate with team members and business stakeholders to ensure effective support delivery.
• Participate in ongoing training and stay current with new technologies, processes, and best practices.
• Provide on-site technical support across a wide range of IT needs.

Required Qualifications

• Experience providing desktop and end-user technical support.
• Strong troubleshooting skills across hardware, software, and operating systems.
• Experience supporting user accounts, permissions, and access management.
• Ability to manage multiple support requests in a fast-paced environment.
• Excellent customer service and interpersonal communication skills.
• Comfortable interacting with employees at all levels, including leadership.
• Self-motivated, adaptable, and eager to learn new technologies.

Preferred Attributes

• Well-rounded technical experience with the ability to support various IT functions.
• Positive attitude and confidence in handling technical issues independently.
• Strong organizational and problem-solving skills.
• Desire for long-term growth and advancement within an IT team.

Experience Level

Intermediate-Level IT Support Professional

Job Type & Location

This is a Contract to Hire position based out of Opelika, AL.

Pay and Benefits

The pay range for this position is $20.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Opelika,AL.

Application Deadline

This position is anticipated to close on Aug 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on col