IT Support Services Manager - Hybrid Leadership Role

County Of Albemarle; Charlottesville (VA); Híbrido; USD 87.000 - 96.000; Jornada completa

Descripción de la vacante

Albemarle County seeks a Support Services Manager to lead a team delivering end-user IT services, AV support, and related operations in a county-wide environment. You will supervise analysts, technicians, and staff, ensuring secure, reliable computing and adherence to policy while driving service improvements.

The role oversees budgeting, asset management, incident reporting, and deployment of new technology.

Formación

• Five or more years combined experience as an Information Technology manager or as a senior level information technology Support Services professional.
• Demonstrated supervisory experience in an enterprise technology environment is ideal.
• Additional experience may be substituted for education

Responsabilidades

• Manages scheduling and performance of team ensuring adequate coverage over critical areas including Help Desk Analyst, Support Analysts, A/V and other related staff.
• Builds strong relationships with customers and coaches a diverse team of technical professionals, and ensures staff adhere to departmental, organizational and state policies and procedures.
• Ensures staff are adequately trained, staffed, and equipped to support current and future technology initiatives, and consistently models best practices for Support Services staff.
• Assists with preparation of IT budget including managing line items related to operations such as computer replacement, repair, and Audio/Visual operations.
• Monitors incident management, reports on KPI, workload, project, and metrics for division, maintains weekly progress updates on projects.

Conocimientos

Leadership

Communication

Problem solving

Customer de-escalation

Decision making

Staff supervision

Relationship building

Planning

Educación

Bachelor's degree preferred

Community college degree in CS or Business

Herramientas

M365 licenses

Descripción del empleo

Albemarle County seeks a Support Services Manager to lead a team delivering end-user IT services, AV support, and related operations in a county-wide environment. You will supervise analysts, technicians, and staff, ensuring secure, reliable computing and adherence to policy while driving service improvements.

The role oversees budgeting, asset management, incident reporting, and deployment of new technology.