Hybrid IT Service Delivery & Operations Lead

ADUSA Corporate Support; Milford Terrace (NC); Híbrido; USD 93.000 - 139.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Descripción de la vacante

ADUSA Corporate Support is seeking an experienced IT Operations professional to own Help Desk health, performance, and incident management. You will monitor incidents, SLAs, and service trends across internal teams and external partners to prevent degradation and drive improvements.

The role supports a hybrid work model with core Salisbury, NC location. Strong communication and coordination skills are essential for successful incident leadership and stakeholder engagement.

Formación

• 5+ years of equivalent experience in technology/IT operations.
• Excellent written and verbal communication skills across the organization.
• Ability to plan, prioritize and drive issues and deliverables from concept to closure.
• Experience with monitoring service performance and incident management.

Responsabilidades

• Monitor Help Desk health, service performance, and incident management.
• Coordinate major incidents and drive timely restoration of services.
• Escalate issues to improve accountability and resolution.
• Provide leadership with visibility into health, risks, and remediation progress.
• Maintain service health dashboards and real-time visibility tools.

Conocimientos

Communication

Project management

Analytical thinking

Collaboration

Organizational skills

Educación

Bachelor's degree

Herramientas

ServiceNow reporting

Descripción del empleo

ADUSA Corporate Support is seeking an experienced IT Operations professional to own Help Desk health, performance, and incident management. You will monitor incidents, SLAs, and service trends across internal teams and external partners to prevent degradation and drive improvements.

The role supports a hybrid work model with core Salisbury, NC location. Strong communication and coordination skills are essential for successful incident leadership and stakeholder engagement.