IT Support Services Intern - Hybrid & Onboarding Focus

Entangled Future

Broomfield (CO)

Hybrid

USD 52,000 - 76,000

Full time

14 days+

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Job summary

Quantinuum is seeking a Support Services Analyst in Colorado to join the IT support organization. The role focuses on incident response, device and application support, onboarding/offboarding coordination, and resolving issues across office and hybrid environments.

The candidate should bring experience with Windows, Linux, and macOS, familiarity with Intune or Jamf, and strong communication skills to explain technical topics to non-technical audiences. A customer-first mindset is essential.

Qualifications

2+ years of IT support experience in first- and second-line roles.
Experience supporting Windows, Linux, and macOS.
Experience with IT service management and ServiceNow.
Strong communication; ability to translate tech topics for non-technical users.
Understanding of networking basics and IAM.
Customer-first mindset to improve IT support.

Responsibilities

Triage and respond to support requests and incidents via email or ServiceNow, escalating per SLAs.
Provide technical support across devices, OS, collaboration tools, productivity software, and security systems.
Coordinate onboarding and offboarding with local IT setup and access provisioning.
Own incident lifecycle from intake to closure with timely communication to users.
Collaborate with Engineering and other teams on escalated issues and root-cause analysis.