Support Services Intern - 986

Entangled Future; Broomfield (CO); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Quantinuum is seeking a Support Services Analyst in Colorado to join the IT support organization. The role focuses on incident response, device and application support, onboarding/offboarding coordination, and resolving issues across office and hybrid environments.

The candidate should bring experience with Windows, Linux, and macOS, familiarity with Intune or Jamf, and strong communication skills to explain technical topics to non-technical audiences. A customer-first mindset is essential.

Qualifications

• 2+ years of IT support experience in first- and second-line roles.
• Experience supporting Windows, Linux, and macOS.
• Experience with IT service management and ServiceNow.
• Strong communication; ability to translate tech topics for non-technical users.
• Understanding of networking basics and IAM.
• Customer-first mindset to improve IT support.

Responsibilities

• Triage and respond to support requests and incidents via email or ServiceNow, escalating per SLAs.
• Provide technical support across devices, OS, collaboration tools, productivity software, and security systems.
• Coordinate onboarding and offboarding with local IT setup and access provisioning.
• Own incident lifecycle from intake to closure with timely communication to users.
• Collaborate with Engineering and other teams on escalated issues and root-cause analysis.

Skills

Troubleshooting

Communication

Customer-focused

Incident management

Education

Associate or bachelor’s degree in IT/CS

Tools

Intune

Jamf

ServiceNow

Job description

Support Services Intern - 986 at Quantinuum, US Broomfield, CO. A intern-level full time position in the Internships/Students team, listed under quantum applications.

We are seeking a Support Services Analyst in our Colorado location.

The Support Services Analyst will be part of the IT support organization and will play a hands-on role in responding to incidents and service requests, supporting end-user devices and applications, coordinating onboarding and offboarding, and troubleshooting technology across office and hybrid environments.

As a Support Services Analyst, you will help ensure employees have reliable access to the devices, applications, collaboration tools, and services they need. You will partner with end users and IT teams to deliver timely resolutions, clear status updates, and an exceptional support experience.

A successful Support Services Analyst will have experience providing first- and second-line technical support, managing incidents through closure, and communicating technical topics to non-technical audiences. They will bring a customer-first mindset, strong troubleshooting skills, and a desire to continuously improve IT service delivery.

WE VALUE

• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Previous troubleshooting experiences across Windows, Linux, and macOS environments, with familiarity in modern endpoint management tools such as Intune or Jamf.
• Previous experience contributing to service-focused processes and/or ServiceNow-based IT service management.
• Excellent communication and interpersonal skills, with the ability to translate technical topics for non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• A customer-first mindset with a strong desire to improve the IT support experience.

Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments.

Responsibilities

• Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

Requirements

• Associate or bachelor’s degree required
• 2+ years of IT support experience across first- and second-line responsibilities, ideally in a global or fast-paced environment.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.
• Due to contractual requirements, applicants must be a U.S. person, defined as a U.S. citizen, permanent resident or green card holder, or a worker granted asylum or refugee status.