IT Support & Onboarding Specialist

Quantinuum; Broomfield (CO); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Housing stipend

Competitive market rate

Flexible work schedule

Employee discounts

Job summary

Quantinuum, a leading quantum computing company based in Colorado, is seeking a Support Services Analyst to join our IT support team. You will respond to incidents and service requests, support end-user devices and applications, and help ensure a reliable computing environment for a hybrid workforce.

In this role you will triage issues, coordinate onboarding/offboarding, and collaborate with Engineering and Enterprise Applications to restore services quickly.

Qualifications

• Associate or bachelor’s degree required.
• 2+ years of IT support experience across first- and second-line duties.
• Due to national security requirements, candidates must be a U.S. citizen, permanent resident, or green card holder, or have asylum/refugee status.

Responsibilities

• Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees.
• Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

Skills

IT support

Customer support

Incident management

Communication

Education

Associate or Bachelor’s degree

Tools

ServiceNow

Intune

Jamf

Job description

Quantinuum, a leading quantum computing company based in Colorado, is seeking a Support Services Analyst to join our IT support team. You will respond to incidents and service requests, support end-user devices and applications, and help ensure a reliable computing environment for a hybrid workforce.

In this role you will triage issues, coordinate onboarding/offboarding, and collaborate with Engineering and Enterprise Applications to restore services quickly.