Support Services Intern - 986

Quantinuum; Broomfield (CO); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Housing stipend

Competitive market rate

Flexible work schedule

Employee discounts

Job summary

Quantinuum, a leading quantum computing company based in Colorado, is seeking a Support Services Analyst to join our IT support team. You will respond to incidents and service requests, support end-user devices and applications, and help ensure a reliable computing environment for a hybrid workforce.

In this role you will triage issues, coordinate onboarding/offboarding, and collaborate with Engineering and Enterprise Applications to restore services quickly.

Qualifications

• Associate or bachelor’s degree required.
• 2+ years of IT support experience across first- and second-line duties.
• Due to national security requirements, candidates must be a U.S. citizen, permanent resident, or green card holder, or have asylum/refugee status.

Responsibilities

• Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees.
• Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

Skills

IT support

Customer support

Incident management

Communication

Education

Associate or Bachelor’s degree

Tools

ServiceNow

Intune

Jamf

Job description

Support Services Intern - 986

We are seeking a Support Services Analyst in our Colorado location.

The Support Services Analyst will be part of the IT support organization and will play a hands-on role in responding to incidents and service requests, supporting end-user devices and applications, coordinating onboarding and offboarding, and troubleshooting technology across office and hybrid environments.

As a Support Services Analyst, you will help ensure employees have reliable access to the devices, applications, collaboration tools, and services they need. You will partner with end users and IT teams to deliver timely resolutions, clear status updates, and an exceptional support experience.

A successful Support Services Analyst will have experience providing first- and second-line technical support, managing incidents through closure, and communicating technical topics to non-technical audiences. They will bring a customer-first mindset, strong troubleshooting skills, and a desire to continuously improve IT service delivery.

Key Responsibilities:

• Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

YOU MUST HAVE:

• Associate or bachelor’s degree required
• 2+ years of IT support experience across first- and second-line responsibilities, ideally in a global or fast-paced environment.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.
• Due to contractual requirements, applicants must be a U.S. person, defined as a U.S. citizen, permanent resident or green card holder, or a worker granted asylum or refugee status.

WE VALUE:

• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Previous troubleshooting experiences across Windows, Linux, and macOS environments, with familiarity in modern endpoint management tools such as Intune or Jamf.
• Previous experience contributing to service-focused processes and/or ServiceNow-based IT service management.
• Excellent communication and interpersonal skills, with the ability to translate technical topics for non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• A customer-first mindset with a strong desire to improve the IT support experience.

Compensation & Benefits:

The pay range for this role is $24 - $29 per hour. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role.

Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.

Our global team of more than 800 employees includes many of the world's leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master's or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operatesacross the United States, United Kingdom, Germany, Japan, and Singapore.

By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.

What’s in it for you?

We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.

• For candidates located outside of this state, this role will include a housing stipend of $500 per check/bi-weekly
• A competitive market rate and innovative, game-changing work
• Flexible work schedule
• Employee discounts

Equal Opportunity Employer

Quantinuum is proud to be an equal opportunity employer. We are committed to building an inclusive workplace where all employees and applicants are treated with respect and provided equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, ancestry, marital status, or any other characteristic protected by applicable law.

Know Your Rights: Workplace discrimination is illegal. For more information about Quantinuum, please visit our website.

We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.

Applications will be accepted on an ongoing basis, there is no application deadline for this position.

$24 - $29 an hour

Equal employment opportunity, including veterans and individuals with disabilities.

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