IT Support & Security Analyst (1st Line)

Anderson Brothers Bank; Mullins (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Anderson Brothers Bank in Mullins, SC seeks an experienced IT Support Specialist to provide first-level technical assistance for hardware, software, and network issues. You will troubleshoot problems, escalate when needed, and document solutions to help improve service quality.

You will assist with device setup, software updates, and security configurations, while collaborating with IT teams to strengthen overall support levels and stay current with security best practices.

Responsibilities

• Provide first-level support to end-users for hardware, software, and network issues through various communication channels (phone, email, chat).
• Troubleshoot and resolve technical problems efficiently, ensuring high-quality customer service.
• Escalate unresolved issues to higher-level support teams, maintaining a log of the issue for tracking.
• Monitor and maintain system performance, software upgrades, patches, and backup systems.
• Assist with the setup, configuration, and deployment of computers, mobile devices, and peripherals.
• Document technical procedures, FAQs, and solutions for common issues.
• Train users on new software applications or systems as needed.
• Collaborate with IT teams to improve overall service levels.
• Stay up-to-date with emerging technology trends and best practices in technical support.
• Support the configuration, installation, and ongoing management of security systems.
• Assist users in resolving security access issues such as password resets, two-factor authentication, and secure VPN access
• Monitor and escalation issues related to cybersecurity threats in real time, ensuring quick response and resolution.
• Equal Opportunity Employer
• This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Job description

Anderson Brothers Bank in Mullins, SC seeks an experienced IT Support Specialist to provide first-level technical assistance for hardware, software, and network issues. You will troubleshoot problems, escalate when needed, and document solutions to help improve service quality.

You will assist with device setup, software updates, and security configurations, while collaborating with IT teams to strengthen overall support levels and stay current with security best practices.