End User Tech Support Specialist

First Quality King of Prussia PA; Anderson (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary

Bonus opportunities

Paid time off

Medical, dental and vision

401(k) with employer match

Paid parental leave

Tuition assistance

Wellness program

Job summary

First Quality Tissue – Anderson, SC is seeking an End User Tech Support professional to identify, diagnose, and resolve level one hardware and software issues in mainframe-related environments. The role emphasizes strong problem solving, clear communication, and customer service within a collaborative IT team.

The ideal candidate will hold a Bachelor’s Degree in computer science or related field, be fluent in English, and demonstrate the ability to work across multiple IT disciplines.

Qualifications

• Bachelor’s Degree in computer science, related field or equivalent experience.
• Strong problem solving and decision‑making skills with excellent written and verbal communications skills.
• Fluent in English.

Responsibilities

• Install and upgrade hardware and software; configure end-user systems.
• Provide desktop support, imaging PCs/laptops.
• Offer one-on-one end-user assistance via phone, email or in person.
• Resolve network issues including LAN, access, mail, and internet.
• Coordinate with third-party providers for repairs under maintenance/warranty.
• Assist in installing peripherals like printers and scanners.
• Support incident management across divisions and IT teams.
• Assist change management and provide feedback on IT services.
• Aim for customer satisfaction and SLA adherence.
• Occasional travel to other First Quality locations.

Skills

Problem solving

Communication

English fluency

Education

Bachelor’s Degree in Computer Science or related field

Job description

First Quality Tissue – Anderson, SC is seeking an End User Tech Support professional to identify, diagnose, and resolve level one hardware and software issues in mainframe-related environments. The role emphasizes strong problem solving, clear communication, and customer service within a collaborative IT team.

The ideal candidate will hold a Bachelor’s Degree in computer science or related field, be fluent in English, and demonstrate the ability to work across multiple IT disciplines.