IT Support Pro — Intune/AzureAD (Onsite, 12-Month)

TekWissen ®; East Walpole (MA); On-site; USD 62,508 - 89,027; Full time

Job summary

A global talent solutions provider is seeking an IT Support Specialist for a contract role based in East Walpole, MA. The ideal candidate will have 3-5 years of experience in IT support, strong customer service skills, and the ability to troubleshoot a variety of technical issues. Responsibilities include providing daily IT support for PCs and networking, as well as device troubleshooting in a manufacturing facility. This position offers a competitive hourly rate of $55.00/hr.

Qualifications

• Minimum of 3-5 years of experience with IT Deskside Support or IT Systems Analyst role.
• Ability to lift 50lbs for device troubleshooting.
• Experience in a global, multi-cultural team setting.

Responsibilities

• Provide daily IT support for PCs, networking, and specific manufacturing facility IT devices.
• Intake and resolve Level 1/2 IT issues via shared and remote support.
• Communicate technical resolutions in user-friendly language.

Skills

Customer service skills

Troubleshooting

Network diagnostics

Technical problem-solving

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Windows 10 / Windows 11

Office 365

Service NOW

Job description

A global talent solutions provider is seeking an IT Support Specialist for a contract role based in East Walpole, MA. The ideal candidate will have 3-5 years of experience in IT support, strong customer service skills, and the ability to troubleshoot a variety of technical issues. Responsibilities include providing daily IT support for PCs and networking, as well as device troubleshooting in a manufacturing facility. This position offers a competitive hourly rate of $55.00/hr.