IT Service Desk Pro: First-Line Tech Support

Lippert Components; Elkhart (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Vacation

Career development and mentoring

Job summary

Lippert Components in Elkhart, IN, is seeking a Service Desk Technician to be the first point of contact for internal and external users. You will resolve level I & II issues, log tickets in our knowledge base system, and escalate to appropriate teams to ensure timely, quality service.

This full-time role emphasizes customer service excellence, clear communication, and collaboration with IT teams. Responsibilities include handling calls and emails, understanding client applications, and adhering

Qualifications

• Familiarity with ITIL/SLA principles.
• Exceptional written and oral communication.
• Experience supporting hardware and authorized desktop software.
• Ability to escalate to proper teams and monitor SLAs.

Responsibilities

• Provide user support and customer service to clients.
• Respond to questions from emails and callers.
• Log all tickets using defined tracking software.
• Escalate issues to the appropriate teams for quick resolution.
• Maintain knowledge of supported systems and applications.

Skills

Customer service

Phone support

Technical troubleshooting

MS Office

Communication skills

Tools

Ticketing system

Knowledge base tooling

Job description

Lippert Components in Elkhart, IN, is seeking a Service Desk Technician to be the first point of contact for internal and external users. You will resolve level I & II issues, log tickets in our knowledge base system, and escalate to appropriate teams to ensure timely, quality service.

This full-time role emphasizes customer service excellence, clear communication, and collaboration with IT teams. Responsibilities include handling calls and emails, understanding client applications, and adhering