IT Support Engineer: Systems, Security & User Help

NiCE

Sandy (UT)

On-site

USD 60,000 - 90,000

Full time

3 days ago

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Job summary

NiCE is seeking an IT Technical Support Engineer to deliver high-quality technical assistance to local and remote staff. You will balance strong technical skills with excellent customer service and communicate complex tech topics clearly.

The role covers desktop admin, AD/O365 management, asset tracking, and involvement in IT projects. Occasional after-hours and travel may be required, with a collaborative team environment.

Qualifications

Bachelor’s degree in computer science, or associate degree plus two years of tech support experience or three plus years of tech support experience as an IT Support Engineer.
Effective communication in English is essential.
Knowledge of desktop support for Windows, Mac, and Linux systems.
Experience managing Microsoft Active Directory Infrastructure and O365.
A self-starter with strong customer service skills and team orientation.

Responsibilities

Provide day-to-day technical support to employees via tickets, email, chat, or phone.
Install, support, and upgrade computer systems and peripherals.
Follow up on requests and ensure timely resolution.
Manage SNOW queues and assist with escalations.
Participate in knowledge transfer and internal KB management.
Assist with IT infrastructure projects and asset inventory.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Technical support

OS support

Education

Bachelor's degree in CS

Associate + 2 yrs tech support

Tools

Active Directory

O365

Windows

MacOS

Linux

Job description

The role covers desktop admin, AD/O365 management, asset tracking, and involvement in IT projects. Occasional after-hours and travel may be required, with a collaborative team environment.

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