IT Support Pro: Desktop, Network & Help Desk

Clearwater Analytics, LLC; Boise (ID); Presencial; USD 42.000 - 66.000; Tempo integral

Resumo da vaga

Clearwater Analytics, LLC is seeking an IT Support Specialist to coordinate, diagnose, and troubleshoot employee IT issues across desktops, laptops, and networks. You will advocate for users, escalate when needed, and keep stakeholders informed with case updates.

You’ll contribute to SOPs and customer service guidelines for IT support. You’ll join a Help Desk team providing second-tier support, assisting with setup, provisioning, and off-hours tasks, while maintaining inventory and organizing IT

Qualificações

• Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.

Responsabilidades

• Provides second tier IT support to employees and business resolving simple to moderate problems and tickets.
• Responds to escalated employee issues and incidents in a proactive, timely fashion.
• Completes tasks and projects supporting IT operations in delivering systems and features that provide significant value.
• Resolves software, hardware, and basic network/802.1x issues.
• Identifies quality and reliability issues in systems they maintain.
• Assists new hires with set-up, IT tools, and best practices.
• Supports the business with integration and provisioning ensuring best practices are followed.
• Executes on key deliverables for the business that require off-hour support or tasks.
• Assembles workstations including mechanical standing desks.
• Unboxes and organizes inventory items.
• Receives and organizes inventory while maintaining inventory tracking system.
• Installs IT equipment inclusive of TVs.
• Maintains a clean & safe work environment.
• Supports new hires and more junior team members with development to become more proficient over time.

Conhecimentos

Intune administration

JAMF administration

Azure Active Directory

Windows

Microsoft Office

macOS

Linux (CLI)

Networking & security

Documentation

Team collaboration

Formação

CompTIA A+ Certification

Udemy IT Help Desk Professional

Microsoft IT Support Certification

Apple Support Certification

Ferramentas

Azure AD

Windows/macOS/Linux environments

Descrição da vaga

Clearwater Analytics, LLC is seeking an IT Support Specialist to coordinate, diagnose, and troubleshoot employee IT issues across desktops, laptops, and networks. You will advocate for users, escalate when needed, and keep stakeholders informed with case updates.

You’ll contribute to SOPs and customer service guidelines for IT support. You’ll join a Help Desk team providing second-tier support, assisting with setup, provisioning, and off-hours tasks, while maintaining inventory and organizing IT