Desktop Support Pro: User Help & Onboarding

Cerity Partners Management LLC; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance (day 1)

401(k) with 4% match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerity Partners is seeking an IT Support Analyst to join the Shared Services Technology team in the United States. You will resolve user issues, onboard new employees, and support Windows 10/11, Office365, VOIP, and general desktop usage across a national team.

You'll monitor tickets through Fresh Service, manage IT assets through their lifecycle, and contribute to special projects such as M&A integrations and phone system conversions. Travel occasionally is required.

Qualifications

• High school diploma is required; bachelor’s degree preferred.
• 3–5+ years of experience in user-facing tier 1 desktop support.
• Experience working directly with users on a daily basis.
• Ability to communicate resolutions tailored to the audience.

Responsibilities

• Resolve user support issues with internal and external resources.
• Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
• Onboard new employees across multiple platforms.
• Monitor and manage colleague technical issues through Fresh Service ticket system.
• Monitor and manage IT assets across the enterprise lifecycle.
• Assist in special projects such as M&A integration and phone system conversions.

Skills

Customer service

Problem solving

Communication

Team collaboration

Growth mindset

Education

High school diploma

Bachelor’s degree preferred

Tools

Windows 10/11

Office365

Fresh Service

VOIP

Job description

Cerity Partners is seeking an IT Support Analyst to join the Shared Services Technology team in the United States. You will resolve user issues, onboard new employees, and support Windows 10/11, Office365, VOIP, and general desktop usage across a national team.

You'll monitor tickets through Fresh Service, manage IT assets through their lifecycle, and contribute to special projects such as M&A integrations and phone system conversions. Travel occasionally is required.