IT Support Specialist — Solve Issues, Help Users Fast

Clearwater Analytics; Boise (ID); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Clearwater Analytics is seeking an IT Support Specialist in Boise to troubleshoot issues on desktops, laptops, and network services. You will handle tickets, assist new hires, and help implement IT processes while maintaining security and documentation.

The role requires 4+ years in IT support, experience with Intune/JAMF/Azure AD, and strong communication skills. It is a full-time on-site position supporting a dynamic, growing team.

Qualifications

• 4+ years of relevant IT support experience.
• Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.

Responsabilités

• Provide second-tier IT support to employees and resolve basic to moderate issues.
• Respond to escalated issues and incidents promptly.
• Document case status and assist in SOPs and guidelines for IT support.

Connaissances

Intune admin

JAMF admin

Azure AD

Windows OS

MacOS

Linux basics

Networking basics

Documentation

Problem solving

Communication

Formation

IT degree or certs

CompTIA A+

Microsoft IT Support

Apple Support

Udemy IT Help Desk Pro

Outils

Office software

Description du poste

Clearwater Analytics is seeking an IT Support Specialist in Boise to troubleshoot issues on desktops, laptops, and network services. You will handle tickets, assist new hires, and help implement IT processes while maintaining security and documentation.

The role requires 4+ years in IT support, experience with Intune/JAMF/Azure AD, and strong communication skills. It is a full-time on-site position supporting a dynamic, growing team.