IT Support & Operations Analyst I — Secret Clearance

Far West Federal Holding, LLC; Arlington (VA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

401(k)

Paid Time Off

Professional Development & Education

Performance-Based Incentives

Career Growth Opportunities

Job summary

Far West Federal Holding, LLC's Angayut unit seeks a Technical Support Analyst to support a US Army customer in Arlington, VA. The role requires a Secret clearance, onsite with telework options, and a strong IT and customer-service background.

Responsibilities include IT issue resolution, user account management, security compliance, and providing VTC setup support for meetings. Salary ranges from $100,000 to $110,000 per year with comprehensive benefits.

Qualifications

• Bachelor's degree or relevant work experience.
• 5+ years providing IT services to Federal Government customers.
• Ability to manage multiple projects and meet tight deadlines.
• Experience with Microsoft Office Suite.
• Secret Clearance.

Responsibilities

• Assist the Information Management Officer for all Information Management and IT issues.
• Assist in issuing user LAN and wireless accounts, monitoring internet use, and ensuring proper IT security measures.
• Act as a liaison between the Agency and JSP for security, software, and equipment upgrades and turn-in, and requests for repair.
• Help conduct reviews ensuring agency documents and policies are updated and correct and aid in software and hardware training.
• Assist the IMO with routine IT and information management, including user account tracking and onboarding/offboarding coordination.
• Maintain property accountability records and track inventory changes.
• Provide audio-visual support for VTC setup and conference/meeting support.

Skills

Customer service

Project management

IT troubleshooting

Communication

Education

Bachelor's degree or relevant work experience

Tools

Microsoft Office Suite

Video Teleconferencing (VTC)

Job description

Far West Federal Holding, LLC's Angayut unit seeks a Technical Support Analyst to support a US Army customer in Arlington, VA. The role requires a Secret clearance, onsite with telework options, and a strong IT and customer-service background.

Responsibilities include IT issue resolution, user account management, security compliance, and providing VTC setup support for meetings. Salary ranges from $100,000 to $110,000 per year with comprehensive benefits.