Technical and Management Support Analyst I

Far West Federal Holding, LLC; Arlington (VA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

401(k)

Paid Time Off

Professional Development & Education

Performance-Based Incentives

Career Growth Opportunities

Job summary

Far West Federal Holding, LLC's Angayut unit seeks a Technical Support Analyst to support a US Army customer in Arlington, VA. The role requires a Secret clearance, onsite with telework options, and a strong IT and customer-service background.

Responsibilities include IT issue resolution, user account management, security compliance, and providing VTC setup support for meetings. Salary ranges from $100,000 to $110,000 per year with comprehensive benefits.

Qualifications

• Bachelor's degree or relevant work experience.
• 5+ years providing IT services to Federal Government customers.
• Ability to manage multiple projects and meet tight deadlines.
• Experience with Microsoft Office Suite.
• Secret Clearance.

Responsibilities

• Assist the Information Management Officer for all Information Management and IT issues.
• Assist in issuing user LAN and wireless accounts, monitoring internet use, and ensuring proper IT security measures.
• Act as a liaison between the Agency and JSP for security, software, and equipment upgrades and turn-in, and requests for repair.
• Help conduct reviews ensuring agency documents and policies are updated and correct and aid in software and hardware training.
• Assist the IMO with routine IT and information management, including user account tracking and onboarding/offboarding coordination.
• Maintain property accountability records and track inventory changes.
• Provide audio-visual support for VTC setup and conference/meeting support.

Skills

Customer service

Project management

IT troubleshooting

Communication

Education

Bachelor's degree or relevant work experience

Tools

Microsoft Office Suite

Video Teleconferencing (VTC)

Job description

Zip Code 20301
Work Type: Onsite / Telework
Clearance: Secret Required
Zip Code 20301

Overview

Angayut is seeking a dynamic Technical Support Analyst to join our team supporting one of our US Army customers. The ideal candidate will possess a strong background Information Technology and customer service. Secret Clearance is required

Responsibilities

• Assist the Information Management Officer for all Information Management and IT issues.
• Assist in issuing user Local Area Network (LAN) and wireless accounts, monitoring internet use, and ensuring proper IT security measures are followed within the Agency.
• Act as a liaison between the Agency and the OSD Joint Service Provider (JSP) for security, software, and equipment upgrades and turn-in, and requests for repair.
• Help conduct reviews ensuring that agency documents and internal policies and procedures are updated and correct and aid in software and hardware training.
• Assist the IMO with routine IT and information management
• including user account tracking, onboarding/offboarding coordination, and access requests; maintain
• Assist with maintaining property accountability records
• Track and reconcile assigned property, including conducting periodic inventories and updating records to reflect gains, losses, or transfers
• Provide audio visual support services for the setup of Video Teleconferencing (VTC) for agency personnel and provide A/V support for conferences and meetings

Qualifications

• Bachelor's degree or relevant work experience
• 5 Years+ providing Information Technology Services to Federal Government Customers
• Ability to manage multiple projects and meet tight deadlines.
• Experience with Microsoft Office Suite
• Secret Clearance

Preferred Qualifications

• Strong Customer Services Skills
• Understanding of Armed services

About Angayut, a Far West Federal Company

Angayut delivers mission-focused solutions supporting defense and federal customers worldwide. As part of Far West Federal, we are committed to operational excellence, accountability, and long-term customer partnerships. Our teams are built on collaboration, professionalism, and trust. We value individuals who take ownership of their work, contribute to team success, and are motivated by supporting critical national security missions.

Benefits

• Competitive Compensation
• Comprehensive Benefits Package
• 401(k)
• Paid Time Off
• Professional Development & Education Assistance
• Performance-Based Incentives
• Career Growth Opportunities

Salary: $100000 - $110000 per year