IT Support & On-Site Deployment Specialist

TPIS; Guaynabo (PR); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Sick and Vacation Leave

Job summary

TPIS in Guaynabo, PR is seeking an IT Specialist to provide responsive technology support and manage service desk requests across the organization. The role involves troubleshooting hardware, software, network, and business applications, administering user access, and supporting upgrades and projects.

The ideal candidate will combine technical expertise with strong customer service, clear communication, and ownership.

Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field required.
• At least 1 year of experience providing technical support in a multi-user environment preferred.
• Working knowledge of Windows environments, Microsoft Office applications, computer hardware, peripherals, basic networking, and troubleshooting practices.
• Strong written and verbal communication skills in English.
• Valid PR driver's license.
• Availability to visit different locations to provide IT services.
• Available Monday to Friday from 8:00am - 5:00pm. Some overtime may be requested.

Responsibilities

• Configuration and activation of the Electronic Payment Terminal (EPT) as part of a new project deployment at service stations.
• Locating equipment in the warehouse and transporting it to the company’s systems laboratory.
• Programming and configuring POS devices in the company’s systems laboratory.
• Organizing all equipment required for on-site installation.
• Leading the on-site installation process in coordination with the Project Manager.
• Performing on-site installation of all assigned equipment.
• Working with the central team to install and configure the system to bring it online.

Skills

English communication

Education

Associate's degree in Computer Science or IT

Tools

Windows OS

Microsoft Office

Basic networking

Job description

TPIS in Guaynabo, PR is seeking an IT Specialist to provide responsive technology support and manage service desk requests across the organization. The role involves troubleshooting hardware, software, network, and business applications, administering user access, and supporting upgrades and projects.

The ideal candidate will combine technical expertise with strong customer service, clear communication, and ownership.