Technical Support Lead - Hardware & Software

TP; Malad City (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

TP is seeking an IT Support professional to provide day-to-day technical support to employees for hardware and software systems. You will diagnose problems through discussions with users, perform troubleshooting and escalate issues to resolve them promptly.

You will also assist in evaluating hardware and software and recommend upgrades to improve the IT infrastructure. This role may involve coordinating with team members to implement short-term activities and deliver reliable technology services

Qualifications

• Provides day-to-day technical support to employees for hardware and software.
• Diagnoses problems through discussion with users, performing troubleshooting and escalation.
• Assists in hardware and software evaluation and recommends upgrades to IT infrastructure.

Responsibilities

• Provides day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems, troubleshoots, and escalates as needed to resolve user issues.
• Supports IT infrastructure improvements through evaluating hardware/software and recommending upgrades.

Job description

TP is seeking an IT Support professional to provide day-to-day technical support to employees for hardware and software systems. You will diagnose problems through discussions with users, perform troubleshooting and escalate issues to resolve them promptly.

You will also assist in evaluating hardware and software and recommend upgrades to improve the IT infrastructure. This role may involve coordinating with team members to implement short-term activities and deliver reliable technology services