IT Service Desk Specialist — Hands-On Tech Support

TPIS; San Juan (PR); On-site; USD 30,000 - 40,000; Full time

Job summary

TPIS in San Juan, PR is seeking an IT Specialist to provide hands-on technology support across the organization, manage service desk requests, and troubleshoot hardware, software, network, and business application issues.

You will maintain user access, asset records, and assist with upgrades and technology projects, while delivering clear communication and strong ownership in a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred or equivalent experience.
• 2–4 years of experience providing technical support in a multi-user environment.
• Strong knowledge of Windows environments, Microsoft Office, hardware, basic networking, and troubleshooting.
• Experience using a ticketing or IT service management platform and documenting technical work.
• Ability to communicate clearly with users and document procedures.

Responsibilities

• Provide responsive service desk support and resolve incidents and requests according to SLAs.
• Troubleshoot hardware, software, OS, network, and peripheral issues; escalate as needed with proper documentation.
• Manage user accounts, groups, permissions, and access per security requirements.
• Maintain accurate hardware, software, licenses, and lifecycle records; assist with asset management.

Skills

Windows environment knowledge

MS Office proficiency

Networking basics

Documentation skills

English communication

Education

Bachelor’s degree in Computer Science/Information Technology

Equivalent education/experience

Tools

IT service management platform

Ticketing system

Asset management tools

Job description

TPIS in San Juan, PR is seeking an IT Specialist to provide hands-on technology support across the organization, manage service desk requests, and troubleshoot hardware, software, network, and business application issues.

You will maintain user access, asset records, and assist with upgrades and technology projects, while delivering clear communication and strong ownership in a fast-paced environment.