Local IT Infrastructure & Service Specialist

ADP, Inc.; Aguadilla (PR); On-site; USD 45,000 - 65,000; Full time

Job summary

ADP, Inc. seeks a Local Infrastructure Service Specialist in Aguadilla, PR, to support and monitor IT infrastructure and systems in a stand-alone and client-server environment.

Under supervision, you will install, configure, service, repair and maintain IT systems, while coordinating with central IT on local installations. Responsibilities include administering local infrastructure, liaising with suppliers, managing service requests, and participating in project testing.

Qualifications

• Bachelor’s degree in Computer Science or similar.
• Minimum of 1 year of experience in end-user support and in service management.
• Good practical skills in system administration (Windows 7/XP, Windows Server, Linux/Unix).
• MS Office 2007/2010 proficiency.
• Good knowledge of IT infrastructure.
• Very good knowledge of ITIL processes.
• Capacity for intercultural competence; teamwork; ability to work under pressure.
• Customer and service orientation; fluent in English and Spanish (written and spoken).

Responsibilities

• Act as the local support for all IT and local basic infrastructure operations.
• Be liaison to central IT on all local installations and systems.
• Administer and maintain local infrastructure and installations.
• Liaise with suppliers for local installation services and SLAs.
• Operate the service management infrastructure and central ticketing system.
• Provide user awareness training on proper IT equipment use and basic infrastructure systems.
• Participate in IT projects and testing scenarios for infrastructure changes.

Skills

Fluent English

Fluent Spanish

ITIL knowledge

Intercultural competence

Teamwork

Customer orientation

System administration

MS Office

Education

Bachelor’s degree in Computer Science or similar

Job description

ADP, Inc. seeks a Local Infrastructure Service Specialist in Aguadilla, PR, to support and monitor IT infrastructure and systems in a stand-alone and client-server environment.

Under supervision, you will install, configure, service, repair and maintain IT systems, while coordinating with central IT on local installations. Responsibilities include administering local infrastructure, liaising with suppliers, managing service requests, and participating in project testing.