IT Support & Network Administrator — Hybrid Role with ESOP

Align; Grand Rapids (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Tuition reimbursement

Vacation and holidays

Job summary

Fishbeck is seeking an IT Support and Network Administrator in Grand Rapids, MI. This hybrid role balances end-user support with network and platform administration to keep our technology reliable and secure.

You will troubleshoot hardware, software, AD, M365, and network issues, image Windows 11 devices, manage onboarding, and contribute to security and documentation while collaborating with internal teams.

Responsibilities

• Provide timely, professional technical support to employees across the organization
• Diagnose and resolve hardware, software, account access, application, printing, and connectivity issues
• Configure, image, deploy, and support Windows 11 workstations with IT and security standards
• Install, configure, update, and troubleshoot Microsoft applications, design software, and other business apps
• Support user accounts, groups, access, and permissions across AD, Microsoft Entra ID, M365, Exchange Online, and Egnyte
• Assist with onboarding/offboarding, workstation lifecycle activities, and equipment deployment
• Assist with administration, monitoring, and troubleshooting of wired and wireless networks, remote connectivity, and related infrastructure
• Support network security controls, secure access, endpoint protection, patching, and vulnerability remediation
• Investigate escalated issues involving connectivity, identity, authentication, permissions, and system access
• Coordinate with internal IT teams and vendors during upgrades and troubleshooting
• Create and maintain technical documentation and troubleshooting resources
• Identify opportunities to improve support processes, automate tasks, strengthen security, and improve reliability

Job description

Fishbeck is seeking an IT Support and Network Administrator in Grand Rapids, MI. This hybrid role balances end-user support with network and platform administration to keep our technology reliable and secure.

You will troubleshoot hardware, software, AD, M365, and network issues, image Windows 11 devices, manage onboarding, and contribute to security and documentation while collaborating with internal teams.