IT Support and Network Administrator

Fishbeck; Grand Rapids, Northern (MI, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) / Roth Retirement Plan

Profit Sharing

Tuition Assistance

Paid Vacation

Paid Holidays

Wellness Reimbursement

Education & Leadership Training

Job summary

Fishbeck seeks an IT Support and Network Administrator in Grand Rapids, MI for a hybrid role balancing Help Desk and Network tasks. You’ll support end users, manage Active Directory, and help secure and optimize our Microsoft-based environment.

Ideal candidates have 3+ years in IT support, a IT degree or equivalent experience, and hands-on Windows 11 deployment and AD/M365 expertise. Join a collaborative, employee-owned firm with strong benefits.

Qualifications

• Three+ years IT support or systems/network administration experience.
• Associate or bachelor’s degree in IT or related experience.
• Hands-on with Windows 11, imaging, deployment, and end-user troubleshooting.
• Working knowledge of AD, M365, Entra ID, Exchange Online.

Responsibilities

• Provide timely, professional, customer-focused IT support to employees.
• Diagnose and resolve hardware, software, access, and connectivity issues.
• Configure and support Windows 11 workstations per security standards.
• Install and troubleshoot Microsoft apps and business software.
• Manage user accounts and permissions across AD, Entra ID, M365, Exchange Online, Egnyte.
• Assist onboarding/offboarding, device deployment, and lifecycle activities.
• Administer and troubleshoot wired/wireless networks and remote access.
• Support network security controls, patching, and vulnerability remediation.
• Investigate escalated issues and coordinate with IT teams and vendors.
• Create and maintain technical docs and knowledge resources.
• Identify opportunities to automate tasks and strengthen security.

Skills

Windows 11 support

Active Directory

Microsoft 365 services

End-user troubleshooting

Network administration basics

Security fundamentals

Documentation skills

Egnyte familiarity

Education

Associate or bachelor's degree in Information Technology

Tools

Microsoft Entra ID

Exchange Online

Windows imaging & deployment

Job description

Position:IT Support and Network Administrator

Location: Grand Rapids, MI

Job Id:2766

# of Openings:1

IT Support and Network Administrator

Employment Type: Full-Time
Level: Mid-Level
Location: Grand Rapids, MI

For over 70 years Fishbeck has been building. As a 100% employee-owned firm, every team member has a stake in what we build together—our work, our reputation, and our future. Now we need to add an IT Support and Network Administrator to help us keep building.

Working with our Information Technology team, you will play a hands‑on role in supporting our employees while helping maintain the reliability, security, and performance of Fishbeck’s technology environment. This hybrid role combines end-user support with network and platform administration, with time shared approximately evenly between our Help Desk and Network Administration teams based on business and operational needs.

This is a great opportunity for an IT professional who enjoys solving day-to-day technical challenges while continuing to expand their experience with networks, systems, security, and Microsoft technologies.

What You’ll Do

• Provide timely, professional, and customer‑focused technical support to employees across the organization
• Diagnose and resolve hardware, software, account access, application, printing, and connectivity issues
• Configure, image, deploy, and support Windows 11 workstations in accordance with IT and security standards
• Install, configure, update, and troubleshoot Microsoft applications, specialized design software, and other business applications
• Support user accounts, groups, access, and permissions across Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, and Egnyte
• Assist with employee onboarding and offboarding, workstation lifecycle activities, and equipment deployment
• Assist with the administration, monitoring, and troubleshooting of wired and wireless networks, remote connectivity, and related infrastructure
• Support network security controls, secure access practices, endpoint protection, patching, and vulnerability remediation
• Investigate escalated issues involving network connectivity, identity, authentication, permissions, and system access
• Coordinate with internal IT teams and technology vendors during upgrades, system changes, troubleshooting, and service restoration
• Create and maintain technical documentation, including knowledge articles, configurations, procedures, standards, and troubleshooting resources
• Identify opportunities to improve support processes, automate repeatable tasks, strengthen security, and improve system reliability

What We’re Looking For

• Three or more years of progressively responsible experience in IT support, systems administration, network support, or a related role
• Associate or bachelor’s degree in Information Technology or a related field, or an equivalent combination of education and relevant experience
• Hands‑on experience supporting Windows 11, workstation imaging and deployment, application installation, and end‑user troubleshooting
• Working knowledge of Active Directory and Microsoft 365 services, including Microsoft Entra ID and Exchange Online
• Foundational knowledge of network technologies and troubleshooting concepts, including TCP/IP, DNS, DHCP, VPN, switching, wireless networking, and firewalls
• Experience managing user access and permissions with an understanding of least‑privilege principles and other security fundamentals
• Strong technical troubleshooting skills with a structured approach to identifying and resolving issues
• Strong customer service and communication skills with the ability to explain technical information in clear, practical terms
• Strong organizational and prioritization skills with the ability to manage competing requests and follow tasks through to completion
• Ability to create clear, accurate, and useful technical documentation
• A collaborative mindset, personal accountability, and a desire to continue learning and taking on broader technical responsibilities
• Experience with Egnyte or a similar enterprise file‑sharing and content platform is preferred
• Experience supporting Autodesk, Bentley, or other design and engineering applications is a plus
• Microsoft, CompTIA, Cisco, or security‑related certifications are a plus

What We Offer

Our staff members enjoy a comprehensive compensation package that includes:

• Medical, dental, and vision insurance
• Wellness reimbursement and activities
• Reimbursement and support for tuition, continuing education, and professional/personal development
• Vacation and sick time, volunteer PTO, parental leave, and paid holidays
• Opportunities for hybrid and flexible schedules
• 401(k), profit sharing, and stock ownership opportunities through our employee ownership program
• And more!

We are an equal‑opportunity employer that is committed to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Build Your Future Here

Imagine working for a firm where your personal growth and professional development are top priorities. Imagine a place where enthusiasm, creativity, and integrity are just a few of the core values. Imagine working alongside a dynamic, diverse group of peers while learning from the industry’s leading experts.

BENEFITS OF WORKING AT FISHBECK

Live well, work well, be well. Fishbeck believes in the benefits of a corporate wellness program and has woven it into our culture. We have been recognized over the years for best practices in work‑life balance, diversity and multiculturalism, employee communication and recognition, education and development, and community initiatives.

We are a team at Fishbeck and want to keep our staff happy and healthy. We offer premium benefits to keep you and your family at your best, because we truly believe in the benefit of being well.

BENEFITS

Insurance

• Health, Dental, Optical, Life, and AD&D Insurance
• Short and Long‑Term Disability Insurance
• Long‑Term Care Insurance
• Health Savings Account
• Flexible Spending Account
• LifeLock

Equity

• 401(k)/ROTH Retirement Plan
• Profit Sharing
• Employee Ownership Opportunities
• Bonus Potential

Education

• Professional/Technical Membership Support
• Technical and LeadershipTraining
• Health and Safety Training
• Customized Orientation
• Tuition Assistance
• Employee Assistance Program
• Wellness Challenges
• Wellness Activity Reimbursement
• CPR/First Aid/AED Training

Time away

• Paid Vacation, Holidays, and Medical Absence Time

Day of Service

Employees are encouraged to take a Day of Service each year in support of a non‑profit or local charity. This paid time off provides staff with opportunities to serve in new ways, builds camaraderie among teams, and hopes to inspire others to give back.

Diversity & Inclusion

At Fishbeck, we create and maintain an inclusive environment where differences are valued and there is understanding, communication, and respect among all individuals. Our unique culture capitalizes on the strengths resulting from our differences. We are an employer of choice, attracting a diverse workforce that provides innovation and excellence in everything we do.

We actively seek a diverse candidate base and offer career development and internship programs. Once you are on our team, you can expect nondiscriminatory, merit‑based promotions, and competitive compensation as we work to nurture and support our talented staff.

CONTACT US

We’d love to hear from you!

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