IT Support & Microsoft 365 Specialist.

Scion Staffing; Austin (TX); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly compensation

Weekday schedule

Microsoft 365 / Entra ID development

Mentorship and team support

Job summary

Scion Staffing has been engaged to conduct a search for an IT Support & Microsoft 365 Specialist for an established, technology-driven organization in the financial services industry. This is a temporary, 100% onsite position in Austin, Texas, working Monday through Friday from 8:30 a.m.

to 5:00 p.m. The IT Support & Microsoft 365 Specialist will provide Level 1 and 2 support while assisting with Microsoft 365 and identity administration.

Qualifications

• Minimum of 3+ years of IT support experience with Level 1/2 support.
• Experience with Microsoft 365 administration.
• Experience supporting Windows computers and end-user hardware for onsite and remote employees.
• Familiarity with Entra ID/Azure Active Directory and identity management.
• Understanding of MFA, licensing, and access changes.
• Strong written and verbal communication; documentation experience.
• Exposure to Intune, Exchange, Teams, SharePoint, OneDrive; PowerShell preferred.

Responsibilities

• Manage incoming requests through Zendesk and Jira; resolve Level 1/2 issues and escalate complex problems with detailed steps.
• Provide hands-on hardware and end-user support; assist with device audits, inventory, and office moves.
• Create, update, and deactivate user accounts in Entra ID; assign Microsoft 365 licenses and access.
• Resolve password and MFA issues; support self-service password reset enrollment and approvals.
• Administer settings and troubleshoot across Exchange, Teams, SharePoint, OneDrive, and Intune enrollment.
• Maintain knowledge-base articles and runbooks; document resolutions and recurring issues.

Skills

IT support

Microsoft 365

End-user support

Ticketing system

Tools

Zendesk

Jira

Entra ID

Azure AD

PowerShell

Intune

Exchange

Teams

SharePoint

OneDrive

Job description

Scion Staffing has been engaged to conduct a search for an IT Support & Microsoft 365 Specialist for an established, technology-driven organization in the financial services industry. This is a temporary, 100% onsite position in Austin, Texas, working Monday through Friday from 8:30 a.m. to 5:00 p.m.

POSITION OVERVIEW:

The IT Support & Microsoft 365 Specialist will provide a blend of Level 1 and Level 2 technical support while assisting with Microsoft 365 and identity administration. This position will manage support tickets, resolve employee technology issues, maintain user access, and support both onsite and remote employees. The ideal candidate has a solid end-user support foundation and is interested in expanding their Microsoft 365, Entra ID, and IT operations experience.

PERKS:

• Competitive hourly compensation of $25-27 per hour
• Consistent weekday schedule with no on-call, evening, or weekend responsibilities
• Opportunity to strengthen Microsoft 365, Entra ID, Exchange, and Intune administration skills
• Collaborative and supportive IT team with access to experienced technical leadership and mentorship

RESPONSIBILITIES:

• Manage incoming requests through Zendesk and Jira, resolve Level 1 and Level 2 support issues, and **escalate** advanced problems with complete troubleshooting details and recommended next steps.
• Provide hands-on hardware and end-user support while assisting with device audits, equipment preparation, inventory, recycling, disposal, and office-move activities.
• Create, update, and deactivate user accounts through Entra ID; assign Microsoft 365 licenses, group memberships, shared mailboxes, distribution lists, and approved application access.
• Resolve password and MFA issues, support self-service password-reset enrollment, and confirm that access requests are properly approved and documented.
• Administer approved settings and troubleshoot issues across Exchange, Teams, SharePoint, OneDrive, Microsoft 365, and Intune device enrollment and compliance.
• Maintain knowledge-base articles, user provisioning and access runbooks, audit documentation, and self-service instructions while identifying recurring issues and supporting front-line team members.

QUALIFICATIONS:

• Minimum of 3+ years of IT support experience, including hands‑on Level 1 or Level 2 support and exposure to Microsoft 365 administration.
• Experience supporting Windows computers, end‑user hardware, software, and devices for both onsite and remote employees.
• Familiarity with Entra ID/Azure Active Directory or traditional Active Directory, including user accounts, group memberships, password resets, and access changes.
• Understanding of identity and access management, including Microsoft 365 licensing, MFA, application permissions, shared mailboxes, and distribution lists.
• Experience independently troubleshooting technical issues, managing help desk tickets, and following structured escalation processes.
• Clear written and verbal communication skills, including experience documenting resolutions, maintaining technical instructions, and assisting end users.
• Exposure to Microsoft Intune, Exchange, Teams, SharePoint, OneDrive, PowerShell is preferred but not required.

COMPENSATION AND BENEFITS:

This temporary position offers an hourly pay rate of $25-27/hr (DOE). The position also provides a consistent Monday-through-Friday schedule with no evening, weekend, or on‑call responsibilities.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction‑based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non‑biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.