IT Support Manager: White-Glove Exec Tech Lead

AG Foundry - Recruiting & Staffing; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A rapidly growing aviation company is seeking an IT Support Manager in Chicago. The role requires leading technical support, managing A/V setups, and administering Microsoft 365. Ideal candidates should possess strong technical skills with a proactive outlook, ensuring smooth IT operations in a corporate environment.

Qualifications

• 3+ years' experience providing end-user technical support.
• Strong understanding of Microsoft 365 administration.
• Experience supporting A/V hardware and software.

Responsibilities

• Serve as the lead escalation point for tier 1–3 technical support.
• Configure, maintain, and troubleshoot laptops and peripherals.
• Administer and support Microsoft 365 services.

Skills

Communication

Technical Knowledge

Proactive approach

Education

Bachelor’s degree in Information Systems

Job description

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