IT Support Manager - Lead End-User IT & Team Growth

The Kendall Group, Inc.; Seven Stars (PA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

The Kendall Group, Inc. is seeking an IT Support Manager to lead the end user IT team, oversee helpdesk operations, and drive improvements across PCs, networks, and software.

You will mentor technicians and coordinate training while ensuring reliable IT services for a multi-location organization. Ideal candidates bring 7+ years of support experience, a strong degree or equivalent, and proficiency with Microsoft 365, AD, and Windows environments.

Qualifications

• 7+ years in end user technical support or helpdesk.
• Bachelor’s degree or certification, or equivalent work experience.
• Strong communication and customer service skills.
• Experience leading an IT support team preferred.

Responsibilities

• Lead the IT Support team and provide direction, growth, and mentoring.
• Oversee end user IT support and resolve complex tickets.
• Install, troubleshoot, and repair PCs and networks.
• Manage IT inventory and coordinate training for staff.

Skills

End user support

Team leadership

Microsoft Office 365

Active Directory

Windows PCs/Laptops

Communication skills

Problem solving

Education

Undergraduate degree / equivalent

Tools

Microsoft Intune

Cisco networking hardware

Cybersecurity basics

IT inventory systems

Job description

The Kendall Group, Inc. is seeking an IT Support Manager to lead the end user IT team, oversee helpdesk operations, and drive improvements across PCs, networks, and software.

You will mentor technicians and coordinate training while ensuring reliable IT services for a multi-location organization. Ideal candidates bring 7+ years of support experience, a strong degree or equivalent, and proficiency with Microsoft 365, AD, and Windows environments.