IT Support Manager

The Kendall Group, Inc.; Seven Stars (PA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

The Kendall Group, Inc. is seeking an IT Support Manager to lead the end user IT team, oversee helpdesk operations, and drive improvements across PCs, networks, and software.

You will mentor technicians and coordinate training while ensuring reliable IT services for a multi-location organization. Ideal candidates bring 7+ years of support experience, a strong degree or equivalent, and proficiency with Microsoft 365, AD, and Windows environments.

Qualifications

• 7+ years in end user technical support or helpdesk.
• Bachelor’s degree or certification, or equivalent work experience.
• Strong communication and customer service skills.
• Experience leading an IT support team preferred.

Responsibilities

• Lead the IT Support team and provide direction, growth, and mentoring.
• Oversee end user IT support and resolve complex tickets.
• Install, troubleshoot, and repair PCs and networks.
• Manage IT inventory and coordinate training for staff.

Skills

End user support

Team leadership

Microsoft Office 365

Active Directory

Windows PCs/Laptops

Communication skills

Problem solving

Education

Undergraduate degree / equivalent

Tools

Microsoft Intune

Cisco networking hardware

Cybersecurity basics

IT inventory systems

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Director of Information Technology, the IT Support Manager is a key member of the Information Technology team. The IT Support Manager will lead the team responsible for managing, monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them. Management responsibility for a team of IT Support Specialists.Exciting work you will do:The essential duties and responsibilities of the IT Support Manager will consist of, but are not limited to, the following:As a leader, model the following behaviors with your team:Provide leadership, direction, growth, and mentoringAdhere to our company values of Success Beyond the Sale, Partnership as a Promise, We Do What We Say, Legacy of Impact, and Purpose-Driven ProgressInvest in self-growth through participating in continuous improvement, learning, and developmentLead and develop the IT Support team within the organizationLead continuous improvement of end user IT experienceOversee the end user IT support within the organizationInstall, trouble-shoot and repair new and/or existing PCsProvide maintenance and administration of both a computer network and connected desktop/laptop computersRespond to escalated helpdesk tickets that require more complex or time-consuming problem solvingManage IT inventoryProvide training to IT Support TechniciansPerform other duties as assignedCompetencies you possess:Customer FocusResults, Action OrientedAccountability and responsibilityTeamwork and collaborationDeveloping TalentManagerial CourageBuilding Team MoraleProcess ManagementProblem solvingDisplaying technical expertiseAwareness of the needs of othersWhat you’ll need:Work Experience: 7 years end user technical support and helpdesk experienceEducation: Undergraduate degree, certification, or equivalent work experienceAnalytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptopsOrganization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environmentCross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone callsCommunication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staffPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Ability to see/sit/stand/walk/talk and hear Ability to lift/move/carry up to 50lbsAbility to sit for 8 hours a dayAbility to climb stairs and step ladders, bend, stoop, crouch, and kneelPhysical Environment: Normal office environment; occasional warehouse, fabrication environment and exposure to moving equipmentTravel: Must be willing to work occasional weekends or off hours and willing to travel if necessaryQualifications we prefer but don’t require:Work Experience: 2 years previous management experience,Education: Advanced degree or certificationAnalytics/Computer Skills: Proficiency with Microsoft Intune, Cisco networking hardware, Cyber security principals and hardware/software inventory systemsThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.