IT Support Specialist

The Kendall Group; Seven Stars (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Kendall Group is a growing IT team seeking an IT Support Specialist to help monitor, install, and maintain computers, networks, and software across our locations.

Reporting to the IT Support Manager, you will handle escalated tickets, manage IT inventory, and support a fast-paced, collaborative environment. Candidates should have 2 years of IT support, an associate degree or equivalent, and strong Windows/AD/Office365 skills.

Qualifications

• 2 years' IT support or helpdesk experience
• Associate's degree in computer technology or related field, certification, or equivalent work experience
• Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
• Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; fast-paced, evolving environment
• Ability to work under pressure to meet deadlines; flexible and adaptable; capable of handling a large volume of calls
• Excellent communication; strong interpersonal and customer service skills
• Physical and environmental demands: standard office with occasional warehouse/fabrication exposure; travel and off-hours as needed

Responsibilities

• Install, trouble-shoot and repair new and/or existing PCs
• Provide maintenance and administration of both a computer network and connected desktop/laptop computers
• Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving
• Manage IT inventory
• Perform other duties as assigned

Skills

Service Excellence

Results, Action Oriented

Accountability and responsibility

Teamwork and collaboration

Problem solving

Displaying technical expertise

Awareness of the needs of others

Education

Associate's degree in computer technology or related field

Bachelor's degree in related field

Tools

Active Directory

Windows PCs

VMware

Red Hat Linux

Cisco networking hardware

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them.

Exciting work you will do:

The essential duties and responsibilities of the IT Support Specialist will consist of, but are not limited to, the following:

• Install, trouble-shoot and repair new and/or existing PCs
• Provide maintenance and administration of both a computer network and connected desktop/laptop computers
• Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving
• Manage IT inventory
• Perform other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and responsibility
• Teamwork and collaboration
• Problem solving
• Displaying technical expertise
• Awareness of the needs of others

What you'll need:

• Work Experience: 2 years' IT support or helpdesk experience
• Education: Associate's degree in computer technology or related field, certification, or equivalent work experience
• Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
• Cross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls
• Communication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff
• Physical, Mental and Visual Skills:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Frequent sitting, driving, and getting in and out of a vehicle
• Ability to see/sit/talk and hear
• Ability to lift/move/carry up to 50lbs
• Ability to be on your feet for 8 hours a day
• Ability to stand, walk, and climb stairs
• Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
• Physical Environment: Normal Office environment: occasional warehouse or fabrication environment and exposure to moving equipment
• Travel: Must be willing to work occasional weekends or off hours and willing to travel if necessary

Qualifications we prefer but don't require:

• Work Experience: 2 years' providing windows pc support
• Education: Bachelor's degree in the field of computer technology or related certification
• Analytics/Computer Skills: Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardware

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.