IT Support Leader — Mentor, Elevate End-User IT

The Kendall Group, Inc.; Conshohocken (Montgomery County); In loco; USD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

The Kendall Group, Inc. is seeking an IT Support Manager to lead the end user IT team and oversee the helpdesk, desktops, and networks. You will mentor staff, drive uptime, and deliver reliable IT services across divisions.

Reporting to IT leadership, you will manage tickets, inventory, and training, while upholding company values and a strong customer focus. This is a full-time on-site role in Montgomery County, PA.

Competenze

• 7 years end user technical support and helpdesk experience.
• Undergraduate degree, certification, or equivalent work experience."
• Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
• Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; fast-paced environment

Mansioni

• Lead the IT Support team responsible for managing, monitoring, installing, and maintaining computers and software.
• Oversee end user IT support and improve user experience across the organization.
• Respond to escalated tickets requiring complex problem solving and manage IT inventory.
• Provide training to IT Support Technicians and mentor team members.
• Travel if necessary and accept occasional weekends or off hours.

Conoscenze

End user support

Helpdesk leadership

Customer focus

Team leadership

Mentoring

Problem solving

Communication skills

Formazione

Undergraduate degree, certification, or equivalent

Strumenti

Active Directory

Windows PCs

Office 365

Descrizione del lavoro

The Kendall Group, Inc. is seeking an IT Support Manager to lead the end user IT team and oversee the helpdesk, desktops, and networks. You will mentor staff, drive uptime, and deliver reliable IT services across divisions.

Reporting to IT leadership, you will manage tickets, inventory, and training, while upholding company values and a strong customer focus. This is a full-time on-site role in Montgomery County, PA.