IT Support Level 1 Specialist - Hudson Tunnel Project

NPAworldwide; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

NPAworldwide seeks an IT Support Specialist in New York to provide frontline Tier 1 support for Windows 11 devices, Dell laptops, and Microsoft 365 apps within a cloud-first environment.

You will learn from seasoned IT professionals, assist with iOS device setup via Apple Business Manager, help monitor systems, document processes, and contribute to security best practices as part of the Hudson Tunnel Project.

Qualifications

• 1-3 years of IT network support experience or equivalent coursework/internship.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with Zendesk or similar ticketing tools.
• Strong organizational and prioritization skills.

Responsibilities

• Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting.
• Assist with iOS device setup and management through Apple Business Manager.
• Monitor IT systems and escalate issues to Level 2 or senior team members.
• Resolve tickets using Zendesk or similar platforms, with timely communication and documentation.
• Maintain IT documentation, SOPs, knowledge bases, and assist with asset inventory.
• Support endpoint management and promote security best practices.

Skills

Windows 11

Microsoft 365

Zendesk

Customer service

IT ticketing

Tools

Cisco Meraki

Intune

Apple Business Manager

Job description

Job Description

We're looking for a Dynamic and motivated IT Support Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build realworld experience in a modern, cloudfirst environment, this role gives you the foundation to grow fast. You'll provide frontline support, learn from experienced IT professionals, and work handson with technologies like Windows 11, Microsoft 365, Cisco Meraki, Intune, and Apple Business Manager.

The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history.

This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, teamoriented environment.

What You'll Do

• Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting.
• Assist with iOS device setup and management through Apple Business Manager.
• Monitor IT systems and elevate issues to Level 2 or senior team members when needed.
• Resolve support tickets using Zendesk or similar platforms, ensuring timely communication and accurate documentation.
• Maintain IT documentation, SOPs, knowledge base articles, and assist with asset inventory tracking.
• Support endpoint management and promote security best practices across the organization.

What You Bring

• 1-3 years of IT network support experience, or equivalent coursework/internship background.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems such as Zendesk or similar tools.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.
• Excellent communication and customer service skills.

Preferred

Exposure to Cisco Meraki, basic Intune/MDM knowledge, iOS device management experience, or certifications such as CompTIA ITF+ or MS-900.

Who You Are

• Proactive: You take initiative and look for ways to help.
• Growth-oriented: You're excited to learn and expand your technical skills.
• Accountable: You take ownership and follow through with care.
• Team-First: You collaborate naturally and support colleagues at all levels.

Why Is This a Great Opportunity

Why Join Us

You'll join a team that values learning, mentorship, and collaboration. This role gives you the chance to work with modern tools, build foundational IT skills, and contribute to meaningful projects. You'll be supported by experienced professionals who want to see you grow and you'll have the opportunity to make a real impact early in your career. If you're eager to learn and ready to take the next step, we'd love to connect.

Salary Type: Annual Salary

Salary Min: $ 90000

Salary Max: $ 100000

Currency Type: USD