IT Support Lead - Windows, Networking & Telephony

Truckee-Gaming,-LL; Reno Junction (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Truckee-Gaming,-LL is seeking an IT Support professional to assist senior technical staff with installation, configuration, and ongoing support of network servers and related equipment. You will provide phone system, computing, and switch configuration support, and help maintain applications and documentation.

The role involves 24/7 on-call rotation, training Level 1 staff, and leading on Operations projects while working with a variety of hardware and software in a casino-management environment.

Qualifications

• Excellent oral and written communication skills are required.
• Ability to read, write and speak English at a level necessary for satisfactory job performance.
• Must have flexible availability.

Responsibilities

• Help Desk phone and email support, answer questions and offer assistance to provide user satisfaction.
• Process all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software.
• Experience terminating structured cabling.
• Performs back-up, recovery and systems monitoring.
• Monitors and works all tickets in the incident tracking system.
• Assists customers and resolves problems with computer hardware and software.
• Maintain, research, create, review, and update documentation.
• May be assigned as a lead on Operations projects.
• Create and terminate user’s accounts from start to finish in all business applications.
• Setup, maintain, and change phones in phone system, ACD, voicemail.
• Setup and maintain user software applications.
• Provide direction and training to Level 1 technicians.

Education

Experience: 2-4 years

Technical training certificates desired

Job description

Truckee-Gaming,-LL is seeking an IT Support professional to assist senior technical staff with installation, configuration, and ongoing support of network servers and related equipment. You will provide phone system, computing, and switch configuration support, and help maintain applications and documentation.

The role involves 24/7 on-call rotation, training Level 1 staff, and leading on Operations projects while working with a variety of hardware and software in a casino-management environment.