On-Call IT Support & Technical Services Specialist

casinodelsolcareers; Tucson (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

casinodelsolcareers is seeking an IT Technical Services Specialist to support Gaming Enterprises' information systems. You will install, configure, and troubleshoot PCs, phones, printers, and network services while documenting issues in HEAT and maintaining inventories.

You will communicate effectively with users, provide training, and escalate complex problems as needed. The role requires flexibility for varied shifts and on-call rotation in a fast-paced environment.

Qualifications

• High school diploma or GED with IT certifications and Windows experience.
• Two years in a Windows 2000 Pro environment or equivalent experience.
• Ability to lift 20 lbs and stand for extended periods.
• Reliable, punctual, and customer-service oriented.

Responsibilities

• Install and set up PC equipment and software; install network and telephone cabling.
• Configure network printing, directory structures, rights, security, and file services.
• Troubleshoot hardware and software issues across Gaming Enterprise systems.
• Provide end-user training for network-based applications and peripherals.
• Maintain inventory and document issues using HEAT ticketing software.
• Handle complex user requests and escalate when needed.

Skills

PC hardware

Windows OS

Troubleshooting

Incident reporting

Clear communication

Team collaboration

On-site support

Documentation

Ticketing tools

Education

High school diploma or GED

Associate's degree

2000 or 2003 MCP certification

A+ certification

Tools

HEAT ticketing

Job description

casinodelsolcareers is seeking an IT Technical Services Specialist to support Gaming Enterprises' information systems. You will install, configure, and troubleshoot PCs, phones, printers, and network services while documenting issues in HEAT and maintaining inventories.

You will communicate effectively with users, provide training, and escalate complex problems as needed. The role requires flexibility for varied shifts and on-call rotation in a fast-paced environment.