IT Support Manager — Lead 24/7 Tech Support & Compliance

Priority Dispatch Corp.; Green Oak Charter Township (MI); On-site; USD 75,000 - 92,000; Full time

Job summary

Naskila Casino is seeking an IT Support Manager to lead the IT support team across operations, ensuring timely resolution of incidents and adherence to regulatory requirements. This role drives ticket lifecycle management, asset inventory control, and performance standards in a casino tech environment.

The candidate should have extensive IT experience (10+ years) and strong leadership, communication, and budgeting skills. A bachelor’s degree is preferred, and on-site presence is required.

Qualifications

• Requires high school diploma or equivalent.
• Bachelor’s degree in IT or related field preferred.
• Minimum 10 years IT experience with system support and network troubleshooting.
• Minimum 5 years of experience supervising technical staff.

Responsibilities

• Manage IT support personnel, including scheduling and workload distribution.
• Maintain IT asset inventory and lifecycle management for end-user devices.
• Lead development and execution of support initiatives and IT projects.
• Monitor ticket metrics and service performance; report to IT management.

Skills

Leadership

Mentoring

Communication

Budgeting

Planning

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Naskila Casino is seeking an IT Support Manager to lead the IT support team across operations, ensuring timely resolution of incidents and adherence to regulatory requirements. This role drives ticket lifecycle management, asset inventory control, and performance standards in a casino tech environment.

The candidate should have extensive IT experience (10+ years) and strong leadership, communication, and budgeting skills. A bachelor’s degree is preferred, and on-site presence is required.