IT Technician I | Onsite & Remote Support | Training Included

Intelligent Technical Solutions; Olympia (WA); On-site; USD 2,801,000 - 3,647,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions is seeking a Technician I to provide both onsite and remote IT support. You will troubleshoot workstations, printers, and business applications, while delivering strong customer service and maintaining high service standards.

This role emphasizes hands-on problem-solving, collaboration, and a proactive approach to IT maintenance and client satisfaction across varied environments.

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Valid driver's license and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues of any kind.
• Resolve printer issues of any kind.
• Resolve standard business application issues of any kind.
• Line-of-business application issues (SAGE ERP, QuickBooks) and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Application troubleshooting

PC deployments

User profile management

Office 365 support

Tools

Office 365

MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity

Mobile devices

Business applications

Job description

Intelligent Technical Solutions is seeking a Technician I to provide both onsite and remote IT support. You will troubleshoot workstations, printers, and business applications, while delivering strong customer service and maintaining high service standards.

This role emphasizes hands-on problem-solving, collaboration, and a proactive approach to IT maintenance and client satisfaction across varied environments.