IT Support Lead — Onsite Tech & Lab Systems

Ward Laboratories Inc; Kearney (NE); On-site; USD 60,000 - 85,000; Full time

Job summary

Ward Laboratories Inc in Kearney, Nebraska is seeking an IT Support Lead to serve as the primary onsite resource for daily technology support across workstations and lab systems.

The role owns IT issues from identification to resolution, including onboarding/offboarding, preventative maintenance, and coordination with third-party IT partners. Onsite presence is required to support a dynamic lab environment.

Qualifications

• Associate degree, diploma, or certificate in IT, or equivalent hands‑on experience.
• Comfortable with Windows PCs, Microsoft 365, printers, and basic networking.
• Organized, reliable, and good at following things through to the end.
• Communicate clearly with non-technical staff.
• Work onsite in Kearney. This is not a remote position.

Responsibilities

• Serves as the first point of contact for all IT requests and keeps the ticket queue current.
• Sets up, replaces, and retires PCs, laptops, and peripherals, and keeps the hardware inventory accurate.
• Supports lab-floor systems: instrument computers, label printers, scanners, and bulk-entry stations.
• Handles the physical side of onboarding and offboarding, working with Lutz on accounts.
• Files and follows Outsourced IT Support Team tickets to verified completion and confirms Lutz's work before closing.
• Runs recurring checks, including internet failover tests, network closet upkeep, and workstation hygiene before busy season.
• Coordinates with Development Partner when instrument or workstation issues touch Ward2024.
• Keeps simple written runbooks for recurring tasks.

Skills

Windows PCs

Microsoft 365

Printers

Basic Networking

Onsite Work

Communication

Organizational Skills

Education

Associate degree or IT certificate

Job description

Ward Laboratories Inc in Kearney, Nebraska is seeking an IT Support Lead to serve as the primary onsite resource for daily technology support across workstations and lab systems.

The role owns IT issues from identification to resolution, including onboarding/offboarding, preventative maintenance, and coordination with third-party IT partners. Onsite presence is required to support a dynamic lab environment.