IT Support Intern: Tier 2, Onboarding & Hardware

Winsupply; Moraine (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Winsupply is seeking a proactive Client Support Intern to join its IT team. You will analyze and resolve Tier 2 issues, provision hardware for local companies, and assist with onboarding. The role also involves inventory management and supporting campus IT needs in a dynamic environment.

This internship offers hands-on experience in IT support and operations, with mentorship and network-building opportunities within Winsupply’s campus ecosystem.

Qualifications

• Currently enrolled in an accredited university or college, either at the undergraduate or master’s level.
• One semester post‑graduation

Responsibilities

• Address and resolve Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding tickets to ensure timely resolution.
• Install and configure hardware and software for new employee onboarding.
• Provide support for PCs, phones, and mobile devices on campus.
• Manage and monitor internal IT assets to maintain accurate inventory records.
• Troubleshoot technical issues related to computers, smartphones, and tablets.
• Assist with billing, leasing, ordering, and evaluating new equipment.
• Perform other duties as assigned to support the IT team.

Skills

Communication Skills

Proactiveness

Adaptability

Independent & Collaborative

Problem Solving

Networking skills

Self-motivation

Willingness to learn

Critical thinking

Integrity

Education

Currently enrolled in an accredited university or college, undergraduate or master's level

One semester post-graduation

Job description

Winsupply is seeking a proactive Client Support Intern to join its IT team. You will analyze and resolve Tier 2 issues, provision hardware for local companies, and assist with onboarding. The role also involves inventory management and supporting campus IT needs in a dynamic environment.

This internship offers hands-on experience in IT support and operations, with mentorship and network-building opportunities within Winsupply’s campus ecosystem.