Remote Network Support Analyst Intern

Winsupply; Moraine (OH); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Winsupply is seeking a proactive Network Support Analyst Intern to ensure network connectivity, assist customers, and resolve computer problems via phone, occasionally in person, or remotely. You will support end users with hardware and software usage.

You will monitor and troubleshoot enterprise networks, escalate to NOC as needed, and continue to expand technical knowledge through training and certifications. This paid internship offers mentorship and real‑world project experience.

Qualifications

• Currently enrolled at an accredited university or college, at undergraduate or master’s level.
• One semester post‑graduation.

Responsibilities

• Monitors, analyzes, and resolves first level incidents related to enterprise network; diagnoses, troubleshoots, and reports on problems.
• Takes client calls and assists remote sites to troubleshoot PCs, printers, VPN, Cisco devices, and Office apps.
• Escalates tickets to the NOC when appropriate and follows up until resolution.
• Continues to improve technical knowledge through ongoing training and certifications.

Skills

Analytical thinking

Customer experience

Communication

Planning and organizing

Education

Undergraduate or Master’s student

Tools

Cisco Routers

Cisco Switches

SD-WAN Routers

Job description

Winsupply is seeking a proactive Network Support Analyst Intern to ensure network connectivity, assist customers, and resolve computer problems via phone, occasionally in person, or remotely. You will support end users with hardware and software usage.

You will monitor and troubleshoot enterprise networks, escalate to NOC as needed, and continue to expand technical knowledge through training and certifications. This paid internship offers mentorship and real‑world project experience.