IT Support Intern: Real Tickets, Mentored Experience

Grimco; Arizona; On-site; USD 21,000 - 30,000; Full time

Job summary

Grimco is offering an IT internship where you will assist with help desk tickets, troubleshoot Windows and Microsoft 365 issues, and support hardware deployments across headquarters and remote branches.

You will gain hands-on experience with Intune, Windows Autopilot, Azure AD, and Meraki, while learning ITIL-style ticketing, security best practices, and professional communication. Internship includes a capstone project and mentorship.

Qualifications

• Currently enrolled in, or recently graduated from, an IT-related program
• Working knowledge of Windows 10/11 and Microsoft Office or Microsoft 365
• Basic understanding of networking concepts (IP addressing, DNS, DHCP, Wi-Fi)
• Strong customer service skills and the ability to explain technical issues clearly
• Clear written communication for ticket notes and documentation
• Ability to handle confidential information responsibly
• Reliable transportation and availability for the full internship period

Responsibilities

• Respond to help desk tickets by phone, email, chat and in person, and document each step in the ticketing system
• Troubleshoot Windows, Microsoft 365 apps and printer issues for HQ and remote branches
• Image and deploy laptops/desktops using Windows Autopilot and Intune, handle returns
• Perform basic account tasks such as password resets, MFA re-registration and group changes
• Set up and support peripherals, mobile devices, conference room equipment and VoIP phones
• Maintain inventory records of hardware and software
• Assist with network tasks: patching, labeling, Meraki access points/switches
• Write or update knowledge base articles and how-to guides
• Escalate unresolved issues with clear notes
• Complete a small internship project and present it to the team

Skills

Customer service

Plain-language communication

Ticket handling

Professional communication

Confidential information handling

Reliability and transportation

Education

IT/CS/Cybersecurity degree or certificate

Tools

Intune

Windows Autopilot

Azure AD

Meraki

Active Directory

Jira Service Management

Job description

Grimco is offering an IT internship where you will assist with help desk tickets, troubleshoot Windows and Microsoft 365 issues, and support hardware deployments across headquarters and remote branches.

You will gain hands-on experience with Intune, Windows Autopilot, Azure AD, and Meraki, while learning ITIL-style ticketing, security best practices, and professional communication. Internship includes a capstone project and mentorship.