IT Support Intern - Real Tickets & Mentorship

Grimco

Missouri

On-site

USD 21,000 - 28,000

Part time

10 hours ago

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Job summary

Grimco is seeking an IT Infrastructure Intern in Missouri to support help desk tickets, troubleshoot Windows and Microsoft 365 issues, and assist with device deployment and inventory under the guidance of senior engineers.

You will gain hands-on experience with Intune, Windows Autopilot, AD, and Meraki networking while contributing to real projects and documentation; a great start for a career in systems administration, networking, or cybersecurity.

Qualifications

Currently enrolled in, or recently graduated from, a degree or certificate program in Information Technology, Computer Science, Cybersecurity or a related field.
Basic Windows 10/11 and Office 365 knowledge; familiar with IP networking concepts.
Strong communication and willingness to learn in a ticket-driven environment.
Ability to handle confidential information and maintain accurate records.

Responsibilities

Respond to help desk tickets by phone, email, chat, or in person with documented steps.
Troubleshoot Windows, Microsoft 365, and printer issues for HQ and remote branches.
Prepare, image and deploy laptops/desktops using Autopilot and Intune; manage retirements.
Perform password resets, MFA enrollment, and group changes per procedures.
Set up peripherals, mobile devices, conference room gear, and VoIP phones.
Maintain hardware/software inventory records.
Assist with Meraki network tasks: patching, labeling, and AP/ switch checks.
Create/update knowledge base articles and how-to guides.
Escalate unresolved issues with clear notes to the appropriate engineer.
Complete a small internship project and present it to the team.