IT Support Intern - AD/Azure, Hardware & Helpdesk

IMMI; High Point (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

IMMI is seeking an IT Help Desk Intern to join our team in Westfield, IN for Summer 2027. You will provide Tier 1/2 support for hardware and software, manage user accounts in Active Directory and Azure, and assist with imaging and deployment in a manufacturing environment.

You will also support Microsoft Office applications, document resolutions, and train end users on new technologies while delivering excellent customer service and remote support as needed.

Qualifications

• Currently enrolled at an accredited school/university.
• At least 18 years of age.
• Basic understanding of computer hardware and software.
• Fundamental networking skills and troubleshooting abilities.
• Familiarity with Microsoft Office Applications.
• Active Directory and Azure knowledge is a plus.
• Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
• Ability to manage multiple tasks and maintain attention to detail.
• Previous experience in a technical support role is preferred but not required.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
• Assist in Active Directory and Azure management of user accounts.
• Support and troubleshoot Microsoft Office applications.
• Track inventory and assist in computer imaging and deployment.
• Documentation of resolutions for reporting purposes.
• Capture detailed information before escalating issues to senior staff or corporate technology groups.
• Install and train end users in new technologies.
• Provide remote technical support over the phone or internet.
• Deliver exceptional customer service and maintain effective communication with users.

Skills

Basic hardware & software understand

Networking basics

MS Office familiarity

Strong communication

Team oriented

Tools

Active Directory

Azure

Job description

IMMI is seeking an IT Help Desk Intern to join our team in Westfield, IN for Summer 2027. You will provide Tier 1/2 support for hardware and software, manage user accounts in Active Directory and Azure, and assist with imaging and deployment in a manufacturing environment.

You will also support Microsoft Office applications, document resolutions, and train end users on new technologies while delivering excellent customer service and remote support as needed.