IT Help Desk Intern: Hands-On Tech Support

Automatic Data Processing, Inc.; High Point (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

IMMI, based in Westfield, IN, is seeking an IT Help Desk Intern to join its growing team for the Summer of 2027. You will provide exceptional customer service and technical support for hardware and software issues in a manufacturing environment.

You will work with the IT team to manage Active Directory and Azure profiles, assist with imaging and deployment, track issues, document resolutions, and train end users on new technologies while delivering remote support when needed.

Qualifications

• Currently enrolled at an accredited school/university.
• Must be at least 18 years of age.
• Basic understanding of computer hardware and software.
• Fundamental networking skills and troubleshooting abilities.
• Familiarity with Microsoft Office Applications.
• Active Directory and Azure knowledge is a plus.
• Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
• Ability to manage multiple tasks and maintain attention to detail.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
• Assist in Active Directory and Azure management of user accounts.
• Support and troubleshoot Microsoft Office applications.
• Track inventory and assist in computer imaging and deployment.
• Documentation of resolutions for reporting purposes.
• Capture detailed information before escalating issues to senior staff or corporate technology groups.
• Install and train end users in new technologies.
• Provide remote technical support over the phone or internet.
• Deliver exceptional customer service and maintain effective communication with users.

Skills

Basic hardware knowledge

Networking basics

Microsoft Office

Communication skills

Team player

Multitasking

Education

Currently enrolled student

Tools

Active Directory

Azure

Job description

IMMI, based in Westfield, IN, is seeking an IT Help Desk Intern to join its growing team for the Summer of 2027. You will provide exceptional customer service and technical support for hardware and software issues in a manufacturing environment.

You will work with the IT team to manage Active Directory and Azure profiles, assist with imaging and deployment, track issues, document resolutions, and train end users on new technologies while delivering remote support when needed.