IT Support Intern: Hands-on Tech & Project Growth

Leap-Group; Louisville (KY); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Autonomy and flexibility

Unlimited PTO and Summer Fridays

Paid maternity and paternity leave

Job summary

Leap Group is hiring an IT Support Intern to join our Louisville office, offering a hands-on entry path into IT operations for 15–20 hours weekly. You’ll assist with helpdesk tickets, user provisioning, and asset management in a fast-paced, creative agency setting.

This role emphasizes learning, collaboration with non-technical teammates, and growth. You'll gain practical experience across hardware, software, networks, and backups while contributing to documentation improvements and internal

Qualifications

• Interest in pursuing a career in IT, networking, cybersecurity, or systems administration.
• Comfortable navigating Mac and PC environments.
• Familiarity with Google Workspace, Slack, and ticketing systems a plus.
• A strong sense of organization, attention to detail, and willingness to learn.
• Clear communication skills and a collaborative mindset, you’ll be working with creative and non-technical teammates regularly.
• Availability for ~15–20 hours per week, with flexibility to accommodate school schedules or other commitments.

Responsibilities

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
• Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.).
• Assist with maintaining asset inventory, license tracking, and documentation.
• Help monitor systems, backups, and alerts across our internal tools and platforms.
• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
• Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

Skills

IT interest

Mac/PC environments

Google Workspace

organization

communication

team collaboration

availability 15–20 hrs/wk

Job description

Leap Group is hiring an IT Support Intern to join our Louisville office, offering a hands-on entry path into IT operations for 15–20 hours weekly. You’ll assist with helpdesk tickets, user provisioning, and asset management in a fast-paced, creative agency setting.

This role emphasizes learning, collaboration with non-technical teammates, and growth. You'll gain practical experience across hardware, software, networks, and backups while contributing to documentation improvements and internal