IT Support Intern

Leap Group; Louisville (KY); On-site; USD 21,000 - 25,000; Part time

Job summary

Leap Group is seeking an IT Support Intern to assist our IT Operations in a creative, fast-paced agency environment. The role offers hands-on experience with hardware, software, and network issues and supports onboarding for new hires in a collaborative team setting.

Ideal candidates are pursuing IT, networking, or systems administration careers, comfortable with Mac and PC, and familiar with Google Workspace, Slack, and ticketing systems.

Qualifications

• Interest in pursuing a career in IT, networking, cybersecurity, or systems administration.
• Comfortable navigating Mac and PC environments.
• Familiarity with Google Workspace, Slack, and ticketing systems a plus.
• Strong sense of organization, attention to detail, and willingness to learn.
• Clear communication skills and a collaborative mindset.

Responsibilities

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
• Support user setup and account management for new hires and internal moves.
• Assist with maintaining asset inventory, license tracking, and documentation.
• Help monitor systems, backups, and alerts across internal tools and platforms.
• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
• Offer recommendations for improving support documentation and workflows.

Skills

Organization

Communication

Collaboration

Attention to detail

Willingness to learn

Tools

Google Workspace

Slack

Ticketing systems

Job description

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail)

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

Autonomy and flexibility

Unlimited PTO and Summer Fridays

Paid maternity and paternity leave

Company-paid access to coaching and therapy

401k plan with match and 1:1 access to investment advisor

Health, dental, vision, and ancillary benefits

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

Where is This Role?

Candidates for this position must be within commuting distance of our Louisville, KY office and available to work in-office a majority of the time.

To learn more about our agencies and work, visit www.leapgroupnetwork.com

Who is the IT Support Intern?

The IT Support Intern is a resourceful and curious team player who supports our IT Operations at Leap Group. This role is an excellent opportunity to gain hands-on experience in systems, help build and support internal tools and learn what it's like to manage tech across a creative, fast-paced agency environment.

In this role, you can expect to:

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.


• Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.)


• Assist with maintaining asset inventory, license tracking, and documentation.


• Help monitor systems, backups, and alerts across our internal tools and platforms.


• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.


• Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

What do You Need?

• Interest in pursuing a career in IT, networking, cybersecurity, or systems administration


• Comfortable navigating Mac and PC environments


• Familiarity with Google Workspace, Slack, and ticketing systems a plus


• A strong sense of organization, attention to detail, and willingness to learn


• Clear communication skills and a collaborative mindset, you'll be working with creative and non-technical teammates regularly


• Availability for ~15–20 hours per week, with flexibility to accommodate school schedules or other commitments.

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.

The pay range for this role is:

15.00 - 18.00 USD per hour (Louisville Office)