IT Support Intern — Hands-On K-12 Tech

Triad Math and Science Academy; Apex (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

TMSA Public Charter Schools in Apex, NC is seeking an IT Intern to provide entry-level technical support to campus staff and students under supervision. This structured, temporary role offers hands-on experience in a K-12 educational technology environment and assistance to campus technology operations.

The position is not a substitute for a qualified IT Technician; all work is supervised. Duties include device imaging, basic troubleshooting, help desk support, inventory updates, and setup for

Qualifications

• Currently enrolled in, or a recent graduate of, a program in information technology, computer science, or a related field.
• Basic working knowledge of Windows and/or Chrome OS operating systems.
• Demonstrated interest in technology support, troubleshooting, or systems administration.
• Ability to follow written and verbal instructions accurately and to ask for direction when a task falls outside assigned scope.
• Strong customer-service orientation and professional communication skills appropriate for interacting with staff, students, and families.
• Ability to maintain strict confidentiality regarding student and staff information.
• Reliable attendance and punctuality.

Responsibilities

• Assist with imaging, configuration, labeling, and deployment of student and staff devices (Chromebooks, laptops, desktops, tablets).
• Perform basic diagnostic troubleshooting on hardware issues and escalated unresolved items to the supervising technician.
• Support device collection, inventory counts, cleaning, and storage during and between academic terms.
• Assist with basic peripheral setup: monitors, printers, projectors, interactive displays, charging carts, and classroom AV equipment.
• Respond to assigned support tickets under supervision, documenting actions taken and resolution status.
• Provide first-tier assistance to staff and students on password resets, account access, printing, and common application issues, following established procedures.
• Escalate any issue involving system configuration, security, network changes, or student data access to the supervising technician.
• Maintain and update the campus technology asset inventory, including serial numbers, assignment records, and repair status.
• Assist in tracking warranty claims, repair tickets, and vendor return shipments.
• Contribute to and maintain internal support documentation and how-to guides for staff.
• Set up and break down technology for testing windows, assemblies, staff meetings, and campus events.
• Provide on-site support during standardized testing administration as directed, within the limits of test security protocols.
• Maintain a professional, service-oriented demeanor with staff, students, and families.
• Comply with all TMSA policies, including confidentiality, acceptable use, and student interaction standards.
• Perform other related duties as assigned within the scope of the position and the intern's supervised training plan.

Job description

TMSA Public Charter Schools in Apex, NC is seeking an IT Intern to provide entry-level technical support to campus staff and students under supervision. This structured, temporary role offers hands-on experience in a K-12 educational technology environment and assistance to campus technology operations.

The position is not a substitute for a qualified IT Technician; all work is supervised. Duties include device imaging, basic troubleshooting, help desk support, inventory updates, and setup for